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JetBlue Airways operates from Terminal 5 at John F. Kennedy International Airport (JFK) in New York. The JetBlue JFK Terminal, also known as T5, operates 180 daily flights out of JFK Airport. This JetBlue JFK Terminal offers flights to 80 destinations across the U.S., Latin America, the Caribbean, the U.K., and Europe.
This article offers an in-depth overview of JetBlue’s operations at JFK Airport, covering all essential information, amenities, and services for a seamless travel experience.
Overview of the JetBlue Terminal at John F. Kennedy International Airport (JFK)
Here is a brief overview of all essential information about JetBlue’s terminal at JFK Airport:
| Category | Details |
|---|---|
| Airport | John F. Kennedy International Airport (JFK) |
| Airline | JetBlue Airways |
| IATA Code | B6 |
| ICAO Code | JBU |
| Departures | Terminal 5 |
| Arrivals | Terminal 5 |
| Contact Number | 1-800-538-2583 (U.S. Customer Service) |
| Working Hours | 24/7 |
| Address | Terminal 5, JFK International Airport, Queens, NY 11430 |
| Official Website | www.jetblue.com |
| facebook.com/JetBlue | |
| X (Twitter) | twitter.com/JetBlue |
| instagram.com/JetBlue |
Which Terminal is JetBlue at John F. Kennedy International Airport (JFK)?
JetBlue uses Terminal 5 at JFK for both arrivals and departures. Terminal 5 offers a quality travel experience for JetBlue passengers with efficient check-in, spacious waiting areas, and unique shopping and dining options.
Also, the JetBlue customer service team is available 24/7 at Terminal 5, which helps passengers with rebooking assistance, missed flight connections, and lost or delayed baggage.
JetBlue Departures from JFK
JetBlue flight departs from JFK Terminal 5, which caters to both domestic and international travelers. Passengers are advised to arrive at the airport 2 hours before domestic flights and 3 hours before international flights to account for check-in, baggage drop, and security screening.
- Check-in: You must complete the check-in at JetBlue JFK Terminal 60 minutes before for international flights and 30 minutes before for domestic flights. Even More Speed lanes in at Departure hall offer priority check-in for Mint (premium cabin) passengers and TrueBlue Mosaic members.
- Baggage drop: Submit your checked luggage at the check-in counter. The baggage counter closes 60 minutes before departure for domestic and international flights.
- Security screening: The security counter is located at the upper level of JetBlue’s Terminal 5. Terminal 5 offers TSA PreCheck and CLEAR lanes for expedited screening.
- Boarding: The JetBlue terminal features 26 boarding gates. The boarding gate closes 60 minutes before for international flights. For passengers traveling within the U.S., the boarding gate closes 30 minutes before departure.
JetBlue Arrivals at JFK
JetBlue flights arrive at Terminal 5 at John F. Kennedy Airport. International passengers must clear immigration and customs before they claim their luggage.
- Immigration: Level 2 of Terminal 5 has the immigration counter. Global Entry and Mobile Passport Control kiosks are available to eligible travelers.
- Baggage Claim: After clearing immigration, follow the signage to Baggage Claim, which is located at Level 1 of the JetBlue terminal. The digital monitors will indicate the assigned carousel for your arrival flight.
- Lost & Found: JetBlue’s lost and found desk, located near the claim area, assists with issues like delayed or damaged luggage.
Check out all the airlines that operate from JFK Airport.
Services and Amenities at the JetBlue Terminal at JFK Airport
JetBlue’s Terminal at JFK is known for its modern amenities, unique shopping and dining options, alongside the airline’s prompt travel services that add flexibility and convenience to their travel.
| Redeem or track mileage from the TrueBlue account | Add or modify insurance |
| Tumble Leaf playground | Mamava lactation pods |
| Be Relax Spa | Charging stations |
| Free WiFi | 30+ dining outlets |
| 20+ shipping outlets | ATMs & currency exchange |
Lounge Access for JetBlue Passengers at JFK
JetBlue does not operate a dedicated lounge at JFK Airport. However, the passengers will get the in-house lounge by late 2025.
For now, passengers can enjoy the T5 Rooftop & Wooftop Lounge, which is located post-security. It opens daily between 6 am and 10 pm.
Check out our detailed guide on all lounges available at JFK Airport.
Pet Travel & Special Assistance at JetBlue Terminal of JFK
JetBlue passengers traveling with pets can access the animal care facility inside and outside Terminal 5. Before the security checkpoint, you can access the outside of the Arrival area. Once you have passed the security, there is a pet relief centre near Gate 28.
JetBlue provides comprehensive support for passengers with disabilities and those who need special assistance. These services include:
- Assistance offers for service animal travel
- Availability of a wheelchair
- Dedicated support for transportation of mobility devices.
- Pre-boarding assistance to unaccompanied minors, pregnant women, and elderly passengers
- Accessible seating
- Carry medical devices as checked and carry-on baggage.
- Dedicated boarding and navigation assistance to passengers with intellectual, developmental, and cognitive disabilities
Ground Transportation from JetBlue Terminal at JFK
JetBlue passengers who want to connect to New York City and beyond can access the following transportation options from JFK Terminal 5:
- Subway and AirTran
- Long Island Rail Road
- Car Rental
- Taxis
- Rideshare
- MTA Bus service
Parking Options for JetBlue Passengers at JFK Airport
JetBlue passengers can access the following parking options from JFK Terminal 5:
- Accessible parking
- Cell phone lot
- Off-site parking
- Electric vehicle parking
- Short-term and long-term parking
Check out the detailed guide on JFK parking options.
JetBlue Customer Service and Support at JFK Airport
JetBlue operates its 24/7 customer service desk in the departure area of Terminal 5 at JFK. The desk is open 24/7, with the JetBlue-trained staff available for all travel-related queries.
| Category | Details |
|---|---|
| Customer Support Desk | Departures Level, Terminal 5 |
| Operating Hours | 24/7 |
| Phone Number | 1-800-538-2583 (U.S. Customer Support) |
Map of JetBlue Terminal at John F. Kennedy International Airport (JFK)
JetBlue’s terminal has a single concourse with 26 gates at JFK Airport. The departure level has check-in, security checkpoint, lounges, shopping, and dining outlets. On the other hand, the arrival level features baggage claim, immigration, and ground transportation options. To identify these locations, you can access the interactive JetBlue JFK Terminal map below for smooth navigation:
JetBlue’s operations at JFK Terminal 5 solely focus on its passengers’ comfort and convenience by offering dedicated check-in and baggage lanes, automated security, and multilingual signage for a smooth transition at every step. Also, the terminal will see JetBlue lounge soon and has several independent lounges, which elevate the passengers’ travel experience.
On the other hand, the terminal has 24/7 JetBlue customer service, which offers last-minute rebooking and dedicated assistance for passengers facing delays and missed connections.
Whether you’re a domestic or international traveler, understanding Terminal 5’s services and amenities ensures a smooth trip with JetBlue.
FAQs
JetBlue operates at Terminal 5 at JFK Airport. This terminal is exclusively used by JetBlue and offers a range of passenger-friendly services.
JetBlue Airways primarily operates its departures from Terminal 5 at JFK Airport. Terminal 5 is open from 3:00 am to 11:00 pm and offers 29 gates.
The arrivals of JetBlue airlines at JFK Airport are primarily at Terminal 5 (T5), with International arrivals between 5:30 AM and 11:00 PM, and for arrivals between 11:00 PM and 5:30 AM, they use Terminal 4(T4).