Icelandair Terminal at John F. Kennedy International Airport (JFK)

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Icelandair operates out of Terminal 7 at John F Kennedy International Airport (JFK). Icelandair JFK Terminal serves transatlantic routes connecting North America and Europe via its hub in Reykjavik (KEF). The airline offers daily non-stop flights to major European cities like London, Paris, and Copenhagen.

Icelandair Terminal at John F. Kennedy International Airport (JFK)

This article offers a detailed guide to Icelandair’s operations at Terminal 7 that highlights in detail the departure, arrival, amenities, and other essential information.

Overview of Icelandair Terminal at John F. Kennedy International Airport (JFK)

Here’s a quick overview of importation information and contacts for Icelandair at JFK Airport:

CategoryDetails
AirportJohn F. Kennedy International Airport (JFK)
AirlineIcelandair
IATA CodeFI
ICAO CodeICE
DeparturesTerminal 7
ArrivalsTerminal 7
Contact Number1-800-223-5500 (U.S. Customer Service)
Working Hours24/7
AddressTerminal 7, JFK International Airport, Queens, NY 11430
Official Websitewww.icelandair.com
Facebookfacebook.com/Icelandair
X (Twitter)twitter.com/Icelandair
Instagraminstagram.com/Icelandair

Which Terminal is Icelandair at John F. Kennedy International Airport (JFK)?

Icelandair handles both arrivals and departures from Terminal 7 at JFK Airport in New York. The terminal is designed to cater to the needs of international travelers, featuring multilingual signage, streamlined check-in, and a variety of amenities.

At the Icelandair JFK Terminal, passengers will find dedicated staff to assist with flight inquiries, baggage issues, and special requests. The terminal also features premium retail and dining options for an elevated dining experience.

Icelandair Departures from JFK

Icelandair flights depart from Terminal 7 at JFK Airport. To board a flight hassle-free from Terminal 7, passengers must arrive 3 hours before departure.

  • Check-in: The check-in counter for Icelandair opens 3.5 hours before departure, and closes 60 minutes before for passengers traveling with checked bags. The check-in counter is located at Level 2. Passengers traveling with a carry-on bag must complete the check-in with Icelandair at the airport 45 minutes before departure.
  • Baggage drop: The baggage drop area is adjacent to the check-in counters. Saga Premium passengers and Saga Club Gold/Silver members enjoy priority check-in and baggage drop.
  • Security: Security screening zone is located at Level 2 on the departures level. It offers TSA PreCheck and CLEAR lanes at JFK for eligible passengers for expedited screening.
  • Boarding gate: The boarding gate for Icelandair passengers closes 15 minutes before departure. Boarding gates between 1-12 are assigned to Icelandair passengers.

Icelandair Arrivals at JFK

All the Icelandair flights land at Terminal 7 at JFK. After you exit the plane, clear immigration and customs before you leave the airport.

  • Passport control: Look for the signage for Passport control, which is located at the Level 1 arrivals.
  • Immigration: Look for the signage for U.S. Customs and Border Protection (CBP) area, which is located near Baggage Claim at Level 1. Expect a clearance wait time between 10 to 50 minutes.
  • Baggage claim: Located at Level 1, Arrivals with a designated carousel for Icelandair flights. A separate counter is there for oversized baggage. Report all baggage-related issues at Icelandair’s customer service desk near the baggage claim area.

Check out the comprehensive list of all airlines that operate at JFK Airport.

Services and Amenities at Icelandair’s Terminal at JFK Airport

Icelandair Terminal enhances the passengers’ travel experience with the following amenities that foster comfort and convenience at every step:

Flight information displaysPorter services
Free Wi-FiCharging stations
Family restroomsAccessible restrooms
Nursing suitesTravelex counters
ATMsInformation desks
Medical servicesMail drop boxes
Visual paging & hearing loopsMulti-lingual staff
Workstations with power outletsQuiet seating zones
Meeting areasMassage chairs
Art displaysNatural light zones

Lounge Access for Icelandair Passengers at JFK Airport

Icelandair and Alaska Airlines have a codeshare agreement that will allow passengers to access the Alaska Lounge, which is located on the mezzanine level above security.

Alaska Airlines offers lounge access to:

  • Saga Premium passengers
  • Saga Club Gold and Silver members
  • Passengers with Icelandair lounge vouchers

Note: The legal age for entering the lounge is 21 years old. Therefore, passengers below 21 years old are not allowed to enter unless they are accompanied by a parent/guardian who is at least 21 years or above. Passengers need to head to the Icelandair check-in counter to collect the written invitation to gain access to the Alaska Airlines Lounge.

Check out the complete information with our guide to lounges available at JFK.

Pet Travel & Special Assistance at Icelandair’s Terminal at JFK

Icelandair passengers traveling with pets can access the service animal/pet relief area near the curbside outside security at Level 1, Arrivals.

Passengers requiring any additional assistance, such as mobility aid service, support for traveling with pets, or for infants, at the Icelandair terminal can receive dedicated support.

  • Special baggage allowance for children and infants.
  • Icelandair offers family seating
  • Complimentary refreshments for infants and children
  • Dedicated assistance for pregnant women
  • Airport navigation and boarding assistance to unaccompanied minors
  • Passengers traveling with mobility would be offered free baggage.
  • Transportation of a service dog is free of charge
  • Wheelchair assistance upon request for passengers with reduced mobility.
  • Dedicated boarding and arrival support for sight or hearing-impaired passengers.
  • Check in and receive further assistance under the sunflower lanyard.

Passengers can request the services mentioned above at least 48 hours before departure.

Ground Transportation from Icelandair’s Terminal at JFK

Icelandair passengers exiting the JFK Terminal 7 can access multiple transportation options depending on their convenience and preferences:

  • AirTrain JFK
  • Long Island Rail Road (LIRR)
  • Taxis 
  • Car Rentals
  • MTA bus service
  • Rideshare

For detailed JFK transportation options, refer to our detailed guide.

Parking Options for Icelandair Passengers at JFK Airport

Icelandair passengers planning their departure from JFK Terminal can access the following parking options:

  • Short-term and long-term parking
  • Cell phone lot
  • Accessible parking
  • Electric vehicle parking
  • Off-site parking

For more details, check JFK’s parking guide.

Icelandair Customer Service and Support at JFK

Icelandair’s customer service desk, located on the departures level of Terminal 7, operates 24/7. The airline’s staff assist passengers with flight changes, cancellations, reservations, and more:

CategoryDetails
Customer Service DeskDepartures Level, Terminal 7
Operating Hours24/7
Phone Number1-800-223-5500 (U.S. Customer Service)

Map of Icelandair’s Terminal at John F. Kennedy International Airport (JFK)

Icelandair operates from Terminal 7 at JFK, which features a single concourse with 12 boarding gates. To help you navigate the Icelandair JFK Terminal with ease, use the interactive terminal map below. It allows you to quickly locate the check-in counters, passport control, immigration, lounges, as well as nearby shopping and dining options.

Icelandair’s operation at JFK Terminal 7 delivers a comfortable travel experience for its passengers. With multilingual signage, modern amenities, and streamlined check-in security checkpoints, they can save time at the airport while experiencing a smooth transition at every step. In addition, there is a multilingual customer service team that operates 24/7 at the departure Level that assists passengers with last-minute changes and their requirements. 

With the above detailed guide, you can familiarize yourself with the John F. Kennedy Airport Terminal layout and amenities that will enhance your travel experience with Icelandair.

FAQs

What terminal is Icelandair at John F. Kennedy International Airport (JFK)?

Icelandair operates exclusively from Terminal 7 and also serves as a primary hub that handles both departures and arrivals.

Which terminal does Icelandair use for departures at JFK Airport?

All departures are handled from Terminal 7, with check-in counters on the departures level.

Where is Icelandair’s customer service desk at JFK?

The customer service desk is located on the departures level of Terminal 7, near the check-in counters.

How can I contact Icelandair for inquiries before my flight?

Contact Icelandair’s U.S. customer service at +1-800-223-5500 for assistance with bookings, changes, or other queries.

What lounge can Icelandair passengers use at JFK?

Saga Premium passengers and Saga Club Gold/Silver members can access the Alaska Airlines lounge located post-security at JFK Terminal 7.