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United Airlines operates out of Terminal/Concourse T at Hartsfield-Jackson Atlanta International Airport (ATL). The airline serves as a primary hub, handling both departures and arrivals.
Passengers flying with United will check in at the Domestic Terminal—North, where United’s ticket counters are located. Security and boarding will take place at Concourse T.
Arriving United flights will use Concourse T, and baggage for these flights will be collected at the North Terminal – Domestic Baggage Claim Area.
Overview of United Airlines Terminal at Hartsfield-Jackson Atlanta International Airport (ATL)
Check the table below, which reveals the important information and contacts for the United Airlines terminal at Atlanta Airport:
| Airline | United Airlines |
| IATA Code | UA |
| ICAO Code | UAL |
| Airport | Hartsfield-Jackson Atlanta International Airport (ATL) |
| Departures | Concourse T, Domestic Terminal (North) |
| Arrivals | Concourse T, Domestic Terminal (North) |
| Baggage Claim | Concourse T, lower level via escalators or elevators |
| Contact Number | +1 800-864-8331 |
| Working Hours | 24 hours daily |
| Address | 6000 N Terminal Pkwy, Atlanta, GA 30320, USA |
| Website | www.united.com |
| facebook.com/United | |
| twitter.com/united | |
| YouTube | youtube.com/UNITED |
| instagram.com/united |
Which Terminal is United Airlines at Atlanta International Airport (ATL)?
United Airlines is based in Concourse T of the Domestic Terminal at ATL Airport. The airline handles both the arrival and departure. The United Airlines ATL Terminal (Concourse T) is located on the west side of the airport.
The airline offers daily scheduled flights to Chicago (ORD), Denver (DEN), Houston (IAH), Newark (EWR), San Francisco (SFO), Los Angeles (LAX), and Washington, D.C. (IAD) Airports.
The United Airlines from the ATL Concourse T also connects to international destinations to Toronto (YYZ), London (LHR), Dubai (DXB), Frankfurt (FRA), and Montreal (YUL) Airports.
United Airlines Check-in and Departure at ATL
United Airlines offers a streamlined check-in process from Concourse T. Passengers traveling within the U.S. who need to complete the check-in from United Airlines’ ATL Terminal must arrive 2 hours before scheduled departure. International passengers must arrive 3 hours before their flight.
- United Airlines airport check-in counter: Located at the main departure lobby, which is at Level 1 of the Concourse T. United staff assist passengers with last-minute flight changes, check-in, seat assignment, and baggage drop-offs.
- United Airlines self-service check-in kiosk: United offers kiosks near the check-in counter that allow faster check-in and retrieval of a boarding pass. If you want to skip the long queue, complete the check-in for your United flight through the self-service check-in counter.
- Priority check-in: Dedicated check-in and baggage handling lanes are available for United Polaris Business Class passengers, MileagePlus Premier members, and Star Alliance Gold members. Security Screening: After check-in, passengers will proceed to the security screening, which is located at Level 2 of Concourse T. TSA PreCheck is available for registered passengers.
- Boarding: Boarding gates for United Airlines flights are between T9–T21 in Concourse T. Priority boarding is available to United Polaris Business Class passengers, Mileage Plus Elite members, and for disabled passengers.
Arrival Process for United Airlines Passengers at ATL
United Airlines flights arrive at Concourse T of Atlanta Airport. International arriving passengers will follow the streamlined immigration and customs process. Upon arrival, passengers would follow the signs to the concourse exit. Concourse T is connected to the Main Terminal.
The baggage claim area for United passengers is located on the north side of the Domestic Terminal. Passengers arriving on a United flight and connecting to an international destination, passengers may need to proceed to the Maynard H. Jackson Jr. International Terminal for customs.
Check out the full list of domestic and international airlines operating at ATL Airport.
United Airlines Lounge at Atlanta Airport
United Airlines operates a United Club lounge in Concourse T, located near Gate T11. The lounge offers complimentary access to:
- United Polaris Business Class passengers
- Sta Alliance Gold members
- United Club members
- Passengers with a United Club day pass
- MileagePlus Premier 1K, Platinum, and Gold members
The United Club is open daily from 4:45 AM to 8:30 PM. It offers amenities like comfortable seating, complimentary snacks & beverages, high-speed WiFi, shower facilities, and Meet & Greet service by United Staff.
For passengers not eligible for United Club access, they can access independent lounges like The Club at ATL in Concourse F, which is located at the Concourse F at International Terminal.
Relax before your flight with our detailed guide to ATL Airport lounges.
Services at the United Airlines Terminal at Atlanta Airport
Passengers traveling with United Airlines at the Atlanta Airport can expect essential services for a seamless travel experience. United Airlines passengers can access services like self-service check-in kiosks, bag drop counters, United Club access, and special services for passengers with disabilities.
At Concourse T, passengers will find free WiFi, multiple EV charging stations, family restrooms, an interfaith chapel, ATMs, and airport information desks for real-time support.
Below is a table that highlights the list of services and amenities at United Terminal ATL:
| 275 Electric Vehicle (EV) charging stations | Rental Car Center, ATL SkyTrain |
| Truist Bank ATM | Priority Lane & Express Lane access |
| Free Wi-Fi | Airport Kiosks |
| Touchless ID at the bag drop and check-in counter | United Club Lounge |
| Interfaith Airport Chapel | Upgrade to Premium Economy and Business Class |
| Automated External Defibrillators | Assistance with bookings, cancellations, and flight changes |
| Seven lactation pods | Upgraded Boarding |
| Indoor Service Animal Relief Areas | Free Onboard Entertainment |
| Shared-Ride Shuttles, Hotel Shuttles, Limousines, Taxis, Rideshare pickups | Special services are offered for children traveling alone |
| Fast Park & Relax, Elite Airport Parking, Park ‘N Fly Atlanta, Park ‘N Ticket | Pet Travel Assistance |
| MARTA Trains & Buses, AMTRAK, Greyhound | Companion Pass Program |
| Wheelchair assistance | Support for passengers with disabilities |
| Priority boarding | United Cargo assistance |
| MileagePlus Program | United Signature Service |
United Airlines Pet Travel & Special Assistance at ATL Airport
Small pets (dogs, cats, rabbits, and birds) may travel in the cabin for a fee and must be kept all the time in an approved carrier. Larger pets can travel in the cargo hold.
Passengers traveling with pets need to complete the necessary documentation at check-in. You must arrive 3 hours before departure for a smooth departure.
- Pet relief area: Located near Gate T7 in Concourse T.
- Service animals: United Airlines allows service dogs to travel free of charge, and they are permitted in the cabin.
- Special assistance: The airline offers wheelchair assistance, escort services, and priority boarding for passengers with reduced mobility. In addition, the unaccompanied minors will receive dedicated support from check-in to arrival.
Request for the special service must be made online while booking a flight or through the United Airlines Customer Support Center up to 24 hours before departure.
Ground Transportation from the United Airlines Terminal at the Atlanta Airport
Taxis, Uber, and Lyft are available at the Domestic Terminal’s Ground Transportation Center. You can access the ride from the North and South baggage claim areas.
There is the ATL SkyTrain that connects the Domestic Terminal to the Rental Car Center, nearby hotels, and the Georgia International Convention Centre.
Public transit options like MARTA are accessible via a shuttle to the Airport Station. The pickup point is located near the South Side of the Domestic Terminal. Discover all the ground transportation options available at Atlanta Airport.
Map for United Airlines Terminal at Hartsfield-Jackson Atlanta International Airport (ATL)
Navigating through the United Airlines ATL terminal can be overwhelming, but the map can make your transition smoother at every step. The terminal map is your key to locating all important areas at Concourse T, including check-in counters, security checkpoints, boarding gates, ground transportation services, and more.
Check out the ATL Airport Map to navigate the airport with ease:
Passengers traveling with United Airlines to or from the Atlanta Airport can expect a smooth, passenger-friendly experience at Concourse T. The terminal offers streamlined check-in, convenient baggage handling, free WiFi, wheelchair assistance, and access to the United Club lounge, all designed to meet the needs of both leisure and business travelers. Additionally, United Airlines representatives are available 24/7 at Concourse T to assist with last-minute surprises, changes, or concerns, ensuring that every aspect of travel is as hassle-free as possible..
FAQs
United Airlines operates from Concourse T in the Domestic Terminal (North) at Hartsfield-Jackson Atlanta International Airport (ATL). The concourse handles United’s departure and arrival.
You can check in for your United Airlines flight at the North Terminal, Concourse T. Check-in counters and self-service kiosks are available near the United ticketing area.
Yes, United Airlines operates a United Club Lounge at ATL located between Gates T11 and T12 in Concourse T. Access is available to eligible MileagePlus members, Star Alliance Gold members, and United premium cabin travelers.