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Air India serves Terminal 4 at John F. Kennedy International Airport (JFK). The Air India JFK Terminal offers a vital link for passengers to connect to India and key Asia-Pacific destinations. Air India operates 16 daily flights to New Delhi and 1 daily flight to Mumbai from Terminal 4.
Let’s understand what services and amenities are available at Terminal 4 for Air India passengers, covering ground transportation options, lounge access, and more.
Overview of Air India Terminal at John F. Kennedy International Airport (JFK)
Here is a brief overview of all essential information about Air India’s operations at Terminal 4:
| Category | Details |
|---|---|
| Airport | John F. Kennedy International Airport (JFK) |
| Airline | Air India |
| IATA Code | AI |
| ICAO Code | AIC |
| Departures | Terminal 4 |
| Arrivals | Terminal 4 |
| Contact Number | +1-800-223-7776 |
| Working Hours | Check-in opens 4 hours before departure, closes 60 minutes before departure |
| Address | Terminal 4, JFK International Airport, Queens, NY 11430 |
| Official Website | www.airindia.com |
| facebook.com/AirIndia | |
| X (Twitter) | twitter.com/airindiain |
| instagram.com/airindia.in |
Which Terminal is Air India at John F. Kennedy International Airport (JFK)?
Air India flights operate from JFK Terminal 4, which handles departures and arrivals. It is equipped with dedicated check-in lanes, multilingual staff, and streamlined security procedures, making it an ideal destination for international passengers.
Air India Departures Terminal at JFK
Air India flight departs from Terminal 4, which is designed for convenience, especially during long-haul flights.
- Check-in: The check-in counters are located at Level 4 in the Departure Hall of Terminal 4. Follow the signage to the Air India check-in. The check-in counter opens 4 hours prior and closes 60 minutes before departure.
- Baggage drop: Air India facilitates the baggage drop at the check-in counter. Collect your baggage tag. The baggage counter also closes 60 minutes before departure.
- Security checkpoint: The security screening zone is located at the Concourse level. Terminal offers TSA PreCheck and Reserve, powered by CLEAR, for expedited clearance. Expect a security wait time between 30-45 minutes. During peak travel hours.
- Boarding: Terminal 4’s Concourses A and B host Air India’s boarding gates. Boarding for Air India passengers begins 60 minutes before departure. The boarding gate closes 30 minutes before the flight departs. Post-security passengers can explore a variety of dining options such as Blue Smoke on the Hudson, Duty Free Americas, and Victoria’s Secret while they wait for the flight.
Arrivals of Air India at JFK
All Air India flights land at JFK Terminal 4. Upon landing, the Air India passengers have to go through immigration, pick up their luggage, and then customs before they exit the terminal.
- Immigration: Non-residents of the U.S. have to go through the U.S. Customs and Border Protection (CBP) area on the arrivals level, which is Level 1.
- Baggage claim: After you clear immigration, look for the signage to the International Baggage Claim area. Air India also has a dedicated desk for delayed or damaged baggage. The airline offers lost baggage compensation if the luggage is not recovered.
- Customs: You may be asked to present the travel documents and customs declaration form.
For complete details about airlines that operate at JFK Airport, refer to this guide.
Services at the Air India Terminal at JFK Airport
There is a range of amenities and services for Air India passengers at JFK Airport, which include:
| Snacks, hot & cold beverages | Alcoholic drinks |
| Toilet facilities | Magazines and newsstands |
| Free WiFi | ADA-compliant restrooms |
| Mobility aid support | Priority baggage for premium classes |
| Onboard aisle wheelchair | Multilingual staff assistance |
| Information counters | Star Alliance Gold privileges |
| Oversized baggage handling |
Lounge Access for Air India Passengers at JFK
Air India has its dedicated lounge at Level 4 of Terminal 4. It is located after security, next to Gate 5. Free access is available to:
- Air India First Class and Business Class passengers
- Maharaja Club Gold and Silver members
- Star Alliance Gold members
- Priority Pass holders
Check out all other lounges available at JFK Airport.
Pet Travel & Special Assistance at the Air India Terminal of JFK
Air India passengers traveling with pets can access the Pet relief centre located before and after security. One is located next to the Arrival Hall before security. The other one is located post-security between Gates B31 and B33 at Concourse B.
Air India also offers comprehensive support and care to passengers with reduced mobility and those who need special assistance at the Air India Terminal:
- Complimentary wheelchair service
- Passengers can carry CPAP machines, POCs, and ventilators as carry-on bags.
- Seat selection assistance
- An aisle wheelchair is offered to move to/from the lavatories.
- Dedicated escort staff to assist passengers on a stretcher.
- ADA-accessible restrooms and water fountains
Ground Transportation from the Air India Terminal at JFK
Air India passengers can have access to multiple transportation options:
- AirTrain JFK
- Taxis
- Ridehshare
- Car rentals
- Hotel shuttles
- MTA Bus
Check out our comprehensive guide on JFK transportation options.
Parking Options for Air India Passengers at JFK Airport
Passengers flying with Air India from JFK Terminal 4 can use the following parking lots:
- Cell phone lot
- Off-site parking
- Accessible parking
- Short-term and long-term parking
- Electric vehicle parking
Look for our detailed JFK parking guide.
Air India Customer Service and Support at JFK Airport
At John F. Kennedy International Airport, Air India welcomes passengers at its help desk at Terminal 4’s Departure Hall. The service counter remains open 24/7, ensuring passengers receive prompt resolutions to their grievances.
The trained Air India staff helps passengers with flight rebooking, ticket cancellations, baggage-related inquiries, and other travel needs:
| Category | Details |
|---|---|
| Help Desk Location | Departures Hall, Terminal 4 |
| Availability | 24 hours a day, 7 days a week |
| Contact Number | 1-888-634-1407 (U.S. Customer Assistance) |
Map of Air India Terminal at John F. Kennedy International Airport (JFK)
The interactive Air India JFK Terminal map is given below, which helps passengers identify check-in counters, security checkpoints, lounges, dining, and other key locations:
Air India operations at JFK Terminal 4 offer a comfortable travel experience, which is supported by modern facilities, in-house lounges, and a variety of shopping and dining outlets. From streamlined check-in to dedicated lanes at the immigration counter, John F. Kennedy International Airport (JFK) caters to the diverse needs of international travelers. Whether you’re departing to India or arriving in New York, understanding what amenities and services at Terminal 4 ensures a stress-free travel experience.
FAQs
Air India operates exclusively from Terminal 4 at John F. Kennedy International Airport (JFK).
Air India’s departures are handled at Terminal 4. The check-in counters are located at the departure level at Level 1, which features a self-service kiosk and a staffed check-in counter.
All Air India flights arrive at Terminal 4.
Terminal 4 offers free high-speed Wi-Fi throughout the terminal. To connect, select the “JFK-Free-WiFi” network. The WiFi access is available at check-in areas, gate zones, lounges, and dining spaces.