Air New Zealand Terminal at John F. Kennedy Intl. Airport (JFK)

Air New Zealand flights operate from Terminal 1 at John F. Kennedy Airport (JFK). Terminal 1 serves as the primary hub and handles the Air New Zealand departures and arrivals. The Air New Zealand JFK Terminal serves as a vital connection to destinations across Trans Trans-Pacific.

Air New Zealand caters mostly to international passengers who need assistance related to check-in, baggage drop-off, and boarding on the day of departure. For arriving passengers, the airline assists passengers in retrieving their checked luggage at the lower levels of JFK Terminal 1.

Overview of Air New Zealand Terminal at John F. Kennedy International Airport (JFK)

Here is the quick reference of all important information for passengers flying from the Air New Zealand Terminal at JFK Airport:

Airport	John F. Kennedy International Airport (JFK)
Airline	Air New Zealand
IATA Code	NZ
ICAO Code	ANZ
Departures	Terminal 1
Arrivals	Terminal 1
Baggage Claim	Arrivals Level, Terminal 1
Contact Number	1-800-262-1234
Working Hours	Check-in opens 3 hours before departure
Address	Terminal 1, JFK International Airport, NY 11430
Official Website	www.airnewzealand.com
Facebook	facebook.com/AirNewZealand
Twitter	twitter.com/FlyAirNZ
Instagram	instagram.com/airnewzealand

Which Terminal is Air New Zealand at John F. Kennedy International Airport (JFK)?

Air New Zealand uses Terminal 1 at JFK Airport for both its departure and arrival operations. JFK Terminal 1 is designed for international travelers, offering multilingual signage, automated customs and baggage drop, and streamlined baggage handling.

Air New Zealand Departure From JFK Terminal

Passengers flying out of JFK on Air New Zealand should head to Terminal 1. Here’s what you can expect:

• Check-in: Air New Zealand passengers can check in at the airline’s counters located near the entrance to Terminal 1. The check-in counter opens 4 hours before the scheduled departure time. Besides, there are dedicated self-service kiosks for faster check-in and collecting boarding passes. Business Premier, Premium Economy, and Star Alliance Gold members have access to priority check-in desks.
• Baggage: The baggage drop is located across the Air New Zealand check-in counter. Extra baggage allowance can be purchased here. The airline offers two checked bags for travel to and from the US and Canada. To know more about the extra baggage charges and special baggage, refer to the Air New Zealand Baggage Policy.
• Security screening: Proceed to the security checkpoint located on the departures level. Terminal 1 has standard and expedited TSA screening lanes. Business Class and eligible Star Alliance passengers have access to the priority security lane.

Air New Zealand Arrivals at JFK Terminal

All Air New Zealand inbound flights arrive at Terminal 1 at JFK. After deplaning, passengers will go through:

• Immigration: Follow the signage to the U.S. Customs and Border Protection located at the lower level of Terminal 1. Expect a 20-30 minute time for clearance. The Global Entry Kiosk is available for pre-registered travelers to expedite clearance.
• Baggage Claim: After clearing immigration, follow signs to the baggage claim area in the arrivals hall of Terminal 1. The flight display monitors will indicate the designated carousel number.

Want to know what airlines operate out of JFK Airport? Read more.

Services and Amenities at the Air New Zealand Terminal of JFK Airport

Air New Zealand from Terminal 1 offers check-in through staffed counters and a self-service check-in counter at JFK Airport. The airline also offers special assistance to passengers travelling with pets, unaccompanied minors, and elderly passengers.

In addition, the airline offers last-minute travel services to passengers such as booking, flight changes, cancellations, adding extra bags, and more.

Here is the list of travel services Air New Zealand offers at JFK Terminal 1. This list also includes the amenities and services available at Air New Zealand JFK Terminal:

Full-Service Check-In Counters	Self-Service Kiosks
Priority Check-In	Group Booking Assistance
Multilingual Staff at Check-In, Baggage, and Ticketing Counters	Oversized and Special Baggage Handling
Extra Baggage Purchase Assistance	Baggage Storage (via SmartCarte)
Wheelchair and Special Assistance Services	Support for Pregnant Passengers
Assistance for Elderly Travelers	Unaccompanied Minor Services
Complimentary Porter Services	Free High-Speed Wi-Fi
Phone Charging Stations	Currency Exchange (CXI – Currency Exchange International kiosks)
ATMs (5 ATMs across Terminal 1)	Bag storage by SmartCarte
Customs and Immigration Processing	Global Dining Options
Duty-Free Stores	Family & Individual Restrooms
Pet Relief Areas	AirTrain JFK Access
Rideshare Zones (Uber, Lyft)	Shuttle and Limousine Services
Flight Rebooking and Status Inquiries	24/7 Information Desks
Assistance with Seat Selection	Airpoints Loyalty Program (earn and redeem points)

Lounge Access for Air New Zealand Passengers at JFK

Air New Zealand passengers departing from Terminal 1 can use the Lufthansa Lounge. Elite members, Star Alliance Gold members, and Koru/Elite partners have free access to the terminal.

The lounge access is available for Air New Zealand-operated flights. The amenities include a hot and cold buffet, a self-serve bar, showers, restrooms, newspapers, and comfortable seating with charging ports.

You can access all other lounges at JFK through elite status or day-pass access. Refer to this guide.

Air New Zealand Pet Travel & Special Assistance at JFK

Air New Zealand does not permit pets in the cabin on long-haul international flights. The only way a pet can travel with Air New Zealand is as checked baggage or air cargo.

When it comes to special assistance, Air New Zealand offers comprehensive special services at JFK Terminal 1:

• Wheelchair Support: Available from the check-in counter to the boarding gate, the airline offers wheelchair access to disabled passengers for free.
• Visual/Hearing Assistance: The JFK Airport offers escort service, visual announcement assistance, and free access to TTY devices.
• Pre-boarding: The First boarding zone for Air New Zealand flights is dedicated to travelers with disabilities or reduced mobility.
• Medical support: Passengers requiring oxygen or other medical services must notify Air New Zealand up to 48 hours in advance. The service is available for free at the Air New Zealand JFK Terminal.

Ground Transportation from the Air New Zealand Terminal at JFK

After arrival, follow the signs from Terminal 1 Arrivals to the Ground Transportation area. It will take you outside the terminal at the lower level. The available options include:

• Official NYC yellow cabs are available curbside.
• Uber, Lyft, and Via pickups at designated pickup points. Follow the signs at the lower level.
• AirTran JFK can be used for in-terminal transit. You can take this to reach Jamaica and Howard Beach Stations.
• Shuttle buses to rental car facilities.

Follow our latest guide that covers all JFK transportation options in-depth.

Map of Air New Zealand Terminal at John F. Kennedy International Airport (JFK)

The JFK Terminal map helps passengers locate everything from Air New Zealand check-in counters and boarding gates to the baggage claim area. These also include other amenities like shopping and dining options, transportation options, and airport exits.

Passengers are encouraged to use the interactive JFK Terminal map given below for easy navigation:

Air New Zealand’s operations at Terminal 1 of John F. Kennedy Airport (JFK) facilitate hassle-free travel through essential amenities and services and 24/7 customer support. The airline offers smooth check-in and boarding to the departing passengers. For the arriving passengers, the streamlined customs and immigration counter ensures a speedy clearance. Passengers seeking personalized assistance, the 24/7 Air New Zealand customer service counter at Level 1 is available to help with all travel needs.

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