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All Nippon Airways (ANA) operates out of Terminal 7 at John F. Kennedy International Airport (JFK). The ANA flight offers direct connectivity to Tokyo and key airports in the Transpacific regions. The airline from JFK offers two daily non-stop flights to Tokyo, and 1 daily connecting flight to Seoul, Incheon.
Below is a detailed overview of ANA’s operations at JFK Terminal 7, covering essential information, services, amenities, and more.
Overview of All Nippon Airways (ANA) Terminal at John F. Kennedy International Airport (JFK)
Here is a brief overview of all the essential information about All Nippon Airways’ terminal at JFK:
| Category | Details |
|---|---|
| Airport | John F. Kennedy International Airport (JFK) |
| Airline | All Nippon Airways (ANA) |
| IATA Code | NH |
| ICAO Code | ANA |
| Departures | Terminal 7 |
| Arrivals | Terminal 7 |
| Contact Number | 1-800-235-9262 (U.S. Customer Service) |
| Working Hours | 24/7 |
| Address | Terminal 7, JFK International Airport, Queens, NY 11430 |
| Official Website | www.ana.co.jp |
| facebook.com/ANA | |
| X (Twitter) | twitter.com/ANA |
| instagram.com/ANA |
Which Terminal is All Nippon Airways (ANA) at John F. Kennedy International Airport (JFK)?
All Nippon Airways (ANA) operates out of Terminal 7 at JFK, which handles both departure and arrival. The terminal served as a primary hub and offers flights to key destinations in Japan and the Transpacific region. The ANA customer service team at JFK assists passengers with flight changes, baggage issues, and special assistance requests. Passengers also expect multilingual support and clear signage tailored for international passengers.
ANA Departures Terminal at JFK
ANA flight departs from Terminal 7 at JFK. Departing passengers must arrive 3 hours before departure to account for check-in nd security screening.
- Check-in: The ANA check-in counter is located on Level 2, outside security. The ANA check-in counter opens 4 hours before departure and closes 60 minutes before departure.
- Baggage drop: The ANA Airways baggage counter is located on Level 3 and is accessible via the escalator. You can add or submit bags up to 60 minutes before departure.
- Security: The security is located on level 3. Eligible passengers can use TSA PreCheck or CLEAR lanes for expedited screening.
- Boarding: The boarding gates are located at Level 3. Boarding begins 60 minutes before departure. ANA passengers must arrive at the boarding gate at least 25 minutes before the flight’s departure.
ANA Arrivals at JFK
ANA flights arrive at Terminal 7 at John F. Kennedy Airport (JFK). International passengers have to clear customs and immigration before they exit the terminal.
- Passport control: Arriving passengers have to go through the passport control, which is located at Level 1 of the Arrival Halls. An automated passport Control kiosk is available for eligible passengers to speed up the process.
- Immigration: Follow the signage for U.S. Customs and Border Protection, which is located near the baggage claim area. Global Entry kiosks are available for U.S. and Canadian citizens to expedite the clearance.
- Baggage claim: Baggage claim 4 is dedicated to ANA passengers and is located after security. There is a separate baggage claim for oversized luggage, which is located outside security near the Arrival Hall.
Check out the other carriers that fly from/to JFK Airport.
Services and Amenities at ANA’s Terminal at JFK Airport
ANA’s Terminal 7 at JFK focuses on comfort and convenience for long-haul flights. The terminal offers a range of services and amenities provided by both the airport and the airline, including lounges, shopping, dining options, and other facilities that enhance the overall travel experience.
| Multiple dining options | Duty‑free and travel essentials shops |
| Free Wi‑Fi | ATMs |
| Charging outlets | Travelex currency exchange |
| Water refill/stations | Hand sanitizer |
| Family restrooms | Medical office |
| Travellers’ aid | Baggage storage |
Lounge Access for ANA Passengers at JFK
ANA passengers can exclusively use Horizons T7 lounges (First Lounge and Business Lounge), which accept ANA Suite Lounge vouchers. The First Class and Diamond service members will enjoy complimentary access. The lounge is located on Level 2, before security, and opens between 6:00 am and 10:00 am.
Other passengers who can enjoy complimentary access include:
- Business Class
- Premium Economy
- Platinum Service Members
- Super Flyers Members
- Star Alliance Gold members
The lounge access is available to passengers with ANA-operated flights. Refer to our in-depth guide that gives you insight into all the lounges available at JFK Airport.
Pet Travel & Special Assistance at ANA’s Terminal at JFK
ANA passengers at Terminal 7 can use the service animal/pet relief area near the curbside, outside security at Level 1 of the Arrival Area. It offers an inclusive travel service to passengers with reduced mobility and other passengers who have special requests:
- Free transportation of a wheelchair or other mobility device as checked luggage.
- Free seat selection.
- Escort service.
- Wheelchair Service.
- Traveling with mobility assistance dogs.
- Boarding and check-in assistance for passengers with intellectual, developmental, or cognitive disabilities.
Ground Transportation from ANA’s Terminal at JFK
ANA Passengers have access to a range of transportation from Terminal 7, traveling to New York and the surrounding areas:
- AirTrain JFK
- Long Island Rail Road (LIRR)
- Taxis
- Rideshare
- Car Rentals
- MTA Bus Service
Check out our detailed JFK transportation guide.
Parking Options for ANA Passengers at JFK Airport
ANA passengers have access to short-term and long-term parking at JFK:
- Short-term parking
- Long-term parking
- Cell phone lot
- Accessible parking
- Electric vehicle parking
- Off-site airport parking
Check out our detailed guide on JFK parking options.
ANA Customer Service and Support at JFK Airport
The ANA Customer service and support staff operate 24/7 at the Departure Level of Terminal 7. The staff assist passengers with flight changes, cancellations, last-minute bookings, seat upgrades, and special assistance requests. The airline staff also helps ANA Mileage Club passengers redeem rewards to book flights and purchase ancillary services.
| Category | Details |
|---|---|
| Customer Service Desk | Located at Departures Level, Terminal 7 |
| Operating Hours | 24/7 |
| Phone Number | 1-800-235-9262 (U.S. Customer Service) |
Map of ANA’s Terminal at John F. Kennedy International Airport (JFK)
ANA JFK Terminal has a single concourse with multiple gates, which features departure level, check-in counters, security checkpoints, lounges, shopping, and dining options. Use the interactive JFK terminal map, which helps you identify and navigate the departure and arrival levels:
ANA’s operations at JFK Terminal 7 prioritise passenger comfort with modern amenities, dedicated customer service, and a range of amenities catering to the international traveler. The airline offers staffed check-in and self-service check-in kiosks in premium lounges, ensuring a comfortable travel experience for travelers. Whether you’re departing or arriving at JFK Airport, New York, understanding the ANA’s terminal layout and services will help you manage your travel with ease.
FAQs
ANA operates exclusively from Terminal 7 at John F. Kennedy International Airport (JFK).
ANA handles all departures from Terminal 7, with check-in counters located on the departures level.
ANA’s customer service desk is located in the departures hall of Terminal 7, near the check-in counters.
Contact ANA’s U.S. customer service at 1-800-235-9262, which helps passengers with all travel queries