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Asiana Air operates from Terminal 1 at John F Kennedy International Airport (JFK). The Asiana Airlines JFK Terminal offers two daily flights to Seoul Incheon. In addition, the airline covers 90 international destinations across Asia, Europe, North America, and Oceania. Being a Star Alliance member, the airline offers world-class amenities and services to international travelers.
In this guide, we will cover a detailed overview of Asiana Air operations at JFK Airport, terminal information, departure, and arrival process, transportation, and more.
Overview of Asiana Airlines Terminal at John F. Kennedy International Airport (JFK)
Here is the summary of Asiana Airlines’ operations at JFK Airport:
| Category | Details |
|---|---|
| Airport | John F. Kennedy International Airport (JFK) |
| Airline | Asiana Airlines |
| IATA Code | OZ |
| ICAO Code | AAR |
| Departures | Terminal 1 |
| Arrivals | Terminal 1 |
| Contact Number | 1-800-227-4262 (U.S. Customer Service) |
| Working Hours | 24/7 |
| Address | Terminal 1, JFK International Airport, Queens, NY 11430 |
| Official Website | www.flyasiana.com |
| facebook.com/flyasiana | |
| X (Twitter) | twitter.com/AsianaAirlines |
| instagram.com/flyasiana |
Which Terminal is Asiana Airlines at John F. Kennedy International Airport (JFK)?
Asiana Air uses JFK Terminal 1 for both departure and arrival. The terminal is a hub for Asiana Airlines and other Star Alliance members.
Due to that, the terminal witnesses a high volume of international passengers, which features streamlined check-in and automated checkpoints. These facilities help passengers save the transition time at the airport.
Asiana Airlines Departures from JFK
Asiana Airlines flight departs from JFK Terminal 1. To board the flight, passengers must arrive at JFK Terminal 1 three hours before departure to go through:
- Check-in: The check-in counter is located at the Departure Level. Rows A to H are assigned to the Asiana Airlines check-in counter. The check-in counter opens 4 hours before and closes 1 hour before departure time.
- Baggage: The baggage facility is located next to the check-in counter at the Departure Level of Terminal 1. The airline accepts baggage up to 30 minutes before departure.
- Security: Asiana Airlines passengers are advised to complete security at least 45 minutes before departure. The security wait time at JFK is nearly 60 minutes for international passengers.
- Boarding: Boarding gates for Asiana Airlines passengers close 30 minutes before departure. Asiana Airlines at JFK Terminal offers priority boarding for Business Class passengers, Star Alliance Gold members, and those who need special assistance.
Asiana Airlines Arrivals at JFK
Asiana Airlines flights arrive at Terminal 1 at JFK. International arriving passengers must clear immigration and customs upon arrival.
- Immigration: Level 2 is designated for immigration for non-US citizens. Level 1 has a designated immigration counter for U.S. citizens.
- Baggage claim: The baggage claim at JFK for Asiana Airlines is located at Level 1. Follow the signage for the Asiana assigned baggage carousel, which is carousel 5, and is typically indicated on the digital monitors.
Check out the list of airlines that operate from JFK Airport.
Services and Amenities at Asiana Airlines’ Terminal at JFK
As an Asiana Airlines passenger departing from or arriving at JFK Terminal 1, you will have access to plenty of amenities and services:
| 20+ dining venues | Duty-Free Americas |
| Free Wi-Fi | Currency exchange counters |
| ATMs | Restrooms and family restrooms |
| Baby changing stations | Information and help desks |
| Luggage trolleys | Hand sanitizer station |
| Comfortable seating areas | Family restrooms |
| Luggage wrapping services | Porter assistance |
| Travel insurance counter | Dedicated hotel booking desk |
| VIP Meet & Greet services |
Lounge Access for Asiana Airlines Passengers at JFK
Asiana Airlines, being a Star Alliance member, has a partnership with Turkish Airlines to access their lounge at JFK Terminal 1. It is located near Gate 2. Turkish Airlines lounge is open between 0900 am – 0000 am.
In addition, Asiana Airlines passengers can also access the Lufthansa Lounge, which is located past security. The Lufthansa Airlines lounge operates between 12:00 pm – 01:00 am.
Free access to these lounges is available for Asiana Airlines Business Class passengers and Star Alliance Gold members.
Check out all the lounges that are available at JFK Airport.
Pet Travel & Special Assistance at Asiana Airlines’ Terminal at JFK
Asiana Airlines passengers traveling with pets can access the pet relief area located outside, pre-security, in the Arrivals area.
For special assistance at JFK Terminal 1, Asian Airlines offers various services for passengers with reduced mobility, ensuring a hassle-free experience during both boarding and arrival.
- Passengers with hearing or visual impairments
- Wheelchair assistance
- Cabin wheelchair facility
- Assistance with transportation for passengers traveling with their electric wheelchair
- Support for passengers bringing Orthotic Positioning Devices (OPD) or other mobility aids
- Check-in and boarding assistance to unaccompanied minors, pregnant women, and elderly passengers.
- Support for service animal travel
Ground Transportation from Asiana Airlines’ Terminal at JFK
Asiana Airlines passengers arriving at Terminal 1 have access to multiple ground transportation options like yellow taxis, rideshares, AirTrain JFK, bus service, and the Long Island Rail Road system.
Check out our detailed guide on JFK transportation options.
Parking Options for Asiana Airlines Passengers at JFK
Asiana Airlines is arriving at JFK Terminal 1 need to be aware that Terminal 1 parking is shut due to the ongoing construction for the new Terminal One. For short-term parking, they can access the Red garage at Terminal 8. Take the JFK expressway and follow the signage to JFK Terminal 8.
Read more on the detailed JFK parking guide.
Asiana Airlines Customer Service and Support at JFK Airport
Asiana Airlines operates a 24/7 customer service desk at Level 3, Departure Area at Terminal 1. The airline staff assists passengers with urgent flight bookings, flight cancellations, baggage inquiries, rebooking support due to flight delays, and special assistance requests:
| Category | Details |
|---|---|
| Customer Support Desk | Departures Level, Terminal 1, Row E |
| Operating Hours | 24/7 |
| Phone Number | 1-800-227-4262 (U.S. Customer Support) |
Map of Asiana Airlines’ Terminal at John F. Kennedy International Airport (JFK)
The JFK terminal map helps Asiana Airlines passengers locate check-in counters, security checkpoints, lounges, dining, and shopping on the departure level. It also highlights immigration, baggage claim, and ground transportation access at the arrival level.
Asiana Airlines passengers who want to navigate JFK Terminal 1 and beyond with ease can access the interactive terminal map below:
Asiana Air operations at Terminal 1 of JFK Airport offer smooth check-in and baggage services for departing passengers. In addition, passengers have access to the Star Alliance-affiliated lounges and comprehensive special assistance, which ensures passenger satisfaction at every step. Arrival passengers have access to dedicated lanes for immigration and baggage claim to save their transition time.
Whether you are a departing or arriving passenger with Asiana Airlines at JFK Airport, understanding the airline’s services and amenities ensures a smooth and comfortable travel.
FAQs
Asiana Airlines operates from Terminal 1 at John F. Kennedy International Airport. The airline serves as a primary hub at JFK.
Asiana Airlines departures are handled at Terminal 1, with check-in counters located between rows A and H.
Asiana passengers can access the Lufthansa Lounge and Turkish Airlines lounge at Terminal 1, due to the airline’s membership in the Star Alliance network.
Contact Asiana’s U.S. customer service at +1-800-227-4262 or visit the airline’s official website for pre-flight assistance.