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Austria Airlines operates out of Terminal 1 at John F Kennedy International Airport (JFK). Departing passengers will follow the signage to JFK Terminal 1 for check-in, baggage service, and boarding. Passengers with special requests can check in at the Austrian Airlines counters.
After immigration, collect your baggage from the luggage claim area, located on the lower level of Terminal 1. Passengers who face any issue related to delayed or damaged luggage must report to the Austrian Airlines representatives at the terminal to provide timely assistance.
Overview of the Austrian Airlines Terminal at John F. Kennedy International Airport (JFK)
Refer to the table below to understand the essential information about the Austrian Airlines terminal at JFK Airport:
| Airport | John F. Kennedy International Airport (JFK) |
| Airline | Austrian Airlines |
| IATA Code | OS |
| ICAO Code | AUA |
| Departures Terminal | Terminal 1 |
| Arrivals Terminal | Terminal 1 |
| Airline Contact (USA) | 1-800-843-0002 |
| Terminal Address | Terminal 1, JFK Airport, Queens, NY 11430, USA |
| Official Website | www.austrian.com |
| facebook.com/austrianairlines | |
| twitter.com/_austrian | |
| instagram.com/austrianairlines |
Which Terminal is Austrian Airlines at John F. Kennedy International Airport (JFK)?
Austrian Airlines handles departures and arrivals at Terminal 1 of John F. Kennedy Airport (JFK), which also serves as a primary hub. Whether you are departing from New York to Vienna or arriving from Austria, the Austrian Airlines Terminal is your go-to destination, offering a range of services and amenities to ensure a comfortable travel experience.
Austrian Airlines Departures Terminal at JFK
All Austrian Airlines flights depart from Terminal 1 at JFK. Passengers must arrive at the airport 3 hours before boarding the flight. The departing passengers have to go through:
- Check-in: If not completed the online check-in, Austrian Airlines passengers need to complete the ticketing counter check-in at Level 1 of Terminal 1. Business Class passengers and Star Alliance Gold members benefit from priority check-in lanes at the Austrian JFK Terminal.
- Baggage drop: After checking in, passengers with checked luggage can drop their baggage at the check-in counter. Check the Austrian Airlines baggage policy for excess baggage and other restrictions. Priority baggage handling is available for Business Class and Star Alliance Gold members.
- Security screening: The security checkpoints are located on the departure level (Level 2) of Terminal 1. TSA Pre-Check is available for eligible passengers. Visit the page to know the security wait times of JFK and Pre-check access.
Austrian Airlines Arrival Terminal at JFK
Austrian Airlines’ international flights arrive at Terminal 1. Upon exiting the plane, passengers must follow the signage to the following locations:
- Customs and immigration: Arriving passengers proceed to the U.S. Customs Service area on the first floor of Terminal 1. You must present the passport and customs declaration form.
- Baggage claim: The baggage claim area is located in the arrivals hall on the first floor, near the customs exit. The monitors display the carousel assignment for each flight. Priority baggage handling ensures faster delivery for Business Class and Star Alliance Gold members.
Check out the other airlines that fly from JFK Airport.
Services at the Austrian Airlines Terminal at JFK Airport
Terminal 1 at JFK offers Austrian Airlines passengers a range of amenities that elevate their travel experience. The key services include:
| Self-service kiosks & staffed check-in counters | Last-minute flight booking & ticket reissuance |
| Free Wi-Fi, charging stations, & comfortable seating areas | Flight change and cancellation assistance |
| Currency exchange, Travelex ATMs, and full-service banking facilities | Seat selection, upgrades to Business Class or Premium Economy |
| Duty-free shopping (fragrances, liquor, luxury goods) | Access to Star Alliance Lounge (for eligible passengers) |
| Dining outlets (quick service & sit-down restaurants) | Online check-in support and a printed boarding pass at the check-in desk |
| Accessible restrooms, family restrooms & baby-changing stations | Special assistance for passengers with disabilities |
| Water bottle refill stations & hydration points | Baggage check-in and excess baggage payment |
| SmartCarte luggage trolleys for rent | Oversized and special baggage handling |
| Airport information counters and multilingual support | Lost baggage reporting and delayed baggage tracking |
| Designated pet relief area outside the terminal | Pet travel documentation check and acceptance |
| Public transportation access & AirTrain JFK connection | Real-time flight status updates & gate information |
| Parking facility access & rental car desk assistance | 24/7 customer service helpline and on-ground support |
| Sleeping areas for long layovers or delays | On-request meal preference change for eligible passengers |
| Interfaith prayer rooms and quiet spaces | Travel document verification & visa inquiry support |
Lounge Access for Austrian Airlines Passengers at JFK
Austrian Airlines does not operate a dedicated lounge at JFK. Business Class passengers and Star Alliance Gold members can access the Lufthansa Senator Lounge.
Check out the detailed guide on all the lounge options available at JFK Airport.
Austrian Airlines Pet Travel & Special Assistance at JFK Airport
Austrian Airlines permits small pets in the cabin and cargo, subject to the airline’s pet policy. For Austrian Airlines, passengers flying with pets or service animals can access an indoor pet relief area located before the security checkpoint, outside the arrivals area.
- Wheelchair support
- Assistance due to psychiatric or learning disabilities.
- Travelling with a trained assistance dog
- Dedicated assistance to passengers with hearing or visual impairments.
Passengers must fill out the special assistance form available on the airline’s website and request services no later than 48 hours before scheduled departure.
Transportation from the Austrian Terminal at JFK Airport
Austrian Terminal offers multiple ground transportation options for arriving passengers:
- AirTrain JFK
- Taxis
- Rideshares
- Buses
- Rental Cars
Refer to our comprehensive guide on JFK transportation options.
Map for the Austrian Airlines Terminal at John F. Kennedy International Airport (JFK)
Check out the interactive Austrian Airlines JFK Terminal map that helps passengers understand the layout of the airport.
Austrian Airlines Terminal at John F. Kennedy International Airport (JFK) offers a streamlined and welcoming experience for passengers flying between New York and Austria. These passengers have access to automated check-in kiosks to state-of-the-art amenities that cater to different travel needs. On the other hand, the 24/7 Austria Airlines customer service desk at the airport is equipped with trained professionals who assist passengers with all their last-minute travel needs and make their trip convenient and hassle-free.
FAQs
Austrian Airlines operates from Terminal 1 at John F. Kennedy International Airport (JFK) for both arrivals and departures.
All Austrian Airlines flights arriving at JFK land at Terminal 1. After arrival, passengers proceed to U.S. Customs and Border Protection for immigration, followed by baggage claim.
Passengers flying with Austrian Airlines must check in at Terminal 1. Passengers must arrive at the airport 3 hours before departure to complete check-in.