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Austria Airlines operates out of Terminal 1 at John F. Kennedy International Airport (JFK). Whether you are departing from New York to Vienna or arriving from Austria, the Austrian Airlines JFK Terminal is your go-to terminal and offers plenty of services and amenities for a comfortable travel experience.
Departing passengers will follow the signage to JFK Terminal 1 for check-in, baggage service, and boarding. Passengers who have a special request to be made can check in at the Austrian Airlines counters.
The airline’s representatives are available 24/7 to assist passengers with everything from ticketing to special baggage requests. Upon arrival at JFK, Austrian Airlines passengers land at Terminal where passengers have to go through immigration and customs. The automated passport control desk ensures a speedy clearance.
After immigration, collect your baggage from the luggage claim area, which is located at the lower level of Terminal 1. Passengers who face any issue related to delayed or damaged luggage must report to the Austrian Airlines representatives at the terminal to provide timely assistance.
Overview of the Austrian Airlines Terminal at John F. Kennedy International Airport (JFK)
Refer to the table below to understand the essential information about the Austrian Airlines terminal at JFK Airport:
| Airline | Austrian Airlines |
| IATA Code | OS |
| ICAO Code | AUA |
| Departures Terminal | Terminal 1 |
| Arrivals Terminal | Terminal 1 |
| Baggage Claim | Terminal 1 – International Arrivals Area |
| Airport | John F. Kennedy International Airport (JFK) |
| Airline Contact (USA) | 1-800-843-0002 |
| Working Hours | Varies by flight schedule |
| Terminal Address | Terminal 1, JFK Airport, Queens, NY 11430, USA |
| Official Website | www.austrian.com |
| facebook.com/austrianairlines | |
| twitter.com/_austrian | |
| instagram.com/austrianairlines |
Services at the Austrian Airlines Terminal at JFK Airport
Terminal 1 at JFK offers Austrian Airlines passengers a range of amenities that elevate their travel experience. The key services include:
| Self-service kiosks & staffed check-in counters | Last-minute flight booking & ticket reissuance |
| Free Wi-Fi, charging stations, & comfortable seating areas | Flight change and cancellation assistance |
| Currency exchange, Travelex ATMs, and full-service banking facilities | Seat selection, upgrades to Business Class or Premium Economy |
| Duty-free shopping (fragrances, liquor, luxury goods) | Access to Star Alliance Lounge (for eligible passengers) |
| Dining outlets (quick service & sit-down restaurants) | Online check-in support and a printed boarding pass at the check-in desk |
| Accessible restrooms, family restrooms & baby-changing stations | Special assistance for passengers with disabilities |
| Water bottle refill stations & hydration points | Baggage check-in and excess baggage payment |
| SmartCarte luggage trolleys for rent | Oversized and special baggage handling |
| Airport information counters and multilingual support | Lost baggage reporting and delayed baggage tracking |
| Terminal map displays, gate directions, and boarding information | Unaccompanied minor assistance |
| Designated pet relief area outside the terminal | Pet travel documentation check and acceptance |
| Public transportation access & AirTrain JFK connection | Real-time flight status updates & gate information |
| Parking facility access & rental car desk assistance | 24/7 customer service helpline and on-ground support |
| Sleeping areas for long layovers or delays | On-request meal preference change for eligible passengers |
| Interfaith prayer rooms and quiet spaces | Travel document verification & visa inquiry support |
Map for the Austrian Airlines Terminal at John F. Kennedy International Airport (JFK)
Check out the interactive Austrian Airlines JFK Terminal map that helps passengers understand the layout of the airport. The understanding of the layout helps them locate the essential checkpoints like check-in, security screening, departing gates, and other essential amenities like dining areas, nursing rooms, restrooms, and more.
Check out all the airlines at JFK Airport.
Austrian Airlines at John F. Kennedy Airport (JFK) Terminal 1 offers a streamlined and welcoming experience for passengers flying between New York and Austria. These passengers have access to automated check-in kiosks to state-of-the-art amenities that cater to different travel needs. On the other hand, the 24/7 Austria Airlines customer service desk at the airport is equipped with trained professionals who assist passengers with all their last-minute travel needs and make their trip convenient and hassle-free.
FAQs
Austrian Airlines operates from Terminal 1 at John F. Kennedy International Airport (JFK) for both arrivals and departures.
All Austrian Airlines flights arriving at JFK land at Terminal 1. After arrival, passengers proceed to U.S. Customs and Border Protection for immigration, followed by baggage claim.
Passengers flying with Austrian Airlines must check in at Terminal 1. Passengers must arrive at the airport 3 hours before departure to complete check-in.