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Caribbean Airlines flights depart and arrive at Terminal 4 in John F Kennedy International Airport (JFK). For passengers flying to Trinidad and Tobago, Jamaica, or other Caribbean destinations, the Caribbean Airlines Terminal is the starting point for a seamless and comfortable travel experience.
Being one of the modern and expansive terminals, the JFK Terminal 4 offers streamlined services from check-in to baggage handling and boarding. Passengers flying with Caribbean Airlines enjoy convenient service offering a commitment to optimal passenger satisfaction.
This article provides a detailed overview of Caribbean Airlines’ operations at JFK Terminal 4 that covers check-in, lounge access, special assistance, ground transportation, and more.
Overview of Caribbean Airlines Terminal at John F. Kennedy International Airport (JFK)
Check out the table below that summarises all the essential details and contacts about the Caribbean Airlines Terminal at JFK:
| Airport | John F. Kennedy International Airport (JFK) |
| Airline | Caribbean Airlines |
| IATA Code | BW |
| ICAO Code | BWA |
| Departures | Terminal 4 |
| Arrivals | Terminal 4 |
| Contact Number | 1-800-920-4225 (U.S. Customer Service) |
| Working Hours | Check-in opens 3 hours before departure |
| Address | Terminal 4, JFK International Airport, NY 11430 |
| Official Website | www.caribbean-airlines.com |
| facebook.com/caribbeanairlines | |
| twitter.com/iflycaribbean | |
| instagram.com/iflycaribbean |
Which Terminal is Caribbean Airlines at John F. Kennedy International Airport (JFK)?
Caribbean Airlines operates from Terminal 4 at JFK and handles both arrivals and departures. Passengers enjoy the convenience and comfort of flying from Terminal 4, which offers streamlined check-in, self-tagging, and unique shopping and dining options.
Caribbean Airlines Departures Terminal at JFK
Caribbean Airlines departs from Terminal 4 at JFK. Here’s how departing passengers will navigate the boarding process:
- Check-in: It is recommended to complete the online check-in. But minors traveling alone or passengers with any special request must complete the check-in at the Caribbean Airlines ticketing counter located at Level 1. You can find here a traditional check-in counter and a self-service check-in kiosk.
- Baggage drop: After check-in, passengers can drop off checked luggage on Level 3 of Terminal 4. Caribbean Airlines’ baggage policy includes 1 carry-on, 1 checked bag up to 23 kg, and 1 personal item for Economy Class. For Business Class, it is two checked bags. The boarding gate for Caribbean Airlines closes 30 minutes before departure. Priority boarding is available for Business Class passengers and Caribbean Miles elite members.
Caribbean Airlines Arrival Terminal at JFK
All Caribbean Airlines flights arrive at Terminal 4. After deplaning, passengers proceed to the immigration and customs area.
- Immigration: Automated Passport Control (APC) kiosks are available for U.S., Canadian, and select international passport holders for expedited clearance.
- Baggage claim: After clearing immigration, passengers will follow the signage to the baggage claim area, which is located on the lower level of Terminal 4.
Check out our detailed guide on all domestic and international carriers that operate from JFK Airport.
Services and Amenities at Caribbean Terminal at JFK
Passengers flying with Caribbean Airlines at JFK Terminal have access to a variety of services and amenities that are designed to make the travel experience hassle-free.
From expedited security clearance to free WiFi to offering assistance to specially-abled passengers, Terminal 4 serves the diverse needs of the passengers.
Here are some services you can expect at the Caribbean Airlines Terminal:
| Currency Exchange | Accessible Restrooms |
| Duty-Free Shopping | Baby Changing Stations |
| Free Wi-Fi | Mother’s Rooms |
| Dining Options | Baggage Wrapping |
| Information Desks | Flight Information Display Screens (FIDS) |
| ATMs | Multilingual Staff |
| Charging Stations | Travel Retail Stores |
| Luggage Carts (Smart Cart) | Caribbean Airlines Customer Service |
| Boarding Gate Seating with Power Outlets | Travel Accessories Shops |
| Emergency Medical Services | Hotel Booking Kiosks |
| Group Travel Assistance | Smoking Areas |
| Involuntary Flight Change Support | Defibrillators (AEDs) |
Lounge Access for Caribbean Airlines Passengers at JFK
Being a part of Star Alliance member, Business Class travelers, and Caribbean Miles elite members can access the following partner lounges:
- Lufthansa Business & Senator Lounges (T1)
- Air India Maharaja Lounge (T4)
- Delta Sky Club (T4)
- Centurion Lounge (T4)
- Chase Sapphire Lounge by The Club (T4)
- Emirates Lounge (T4)
- Virgin Atlantic Clubhouse (T4)
- British Airways Lounge (T7)
- Korean Air Lounge (T1)
- Swiss Lounge (T4)
- The Lounge at T4 (Duty‑Free area)
For detailed information on all lounges available at JFK, read our detailed guide.
Caribbean Airlines Pet Travel & Special Assistance at JFK Airport
Caribbean Airlines permits cats and dogs to travel in the cabin is subject to certain restrictions. For passengers traveling with pets from the Caribbean Airlines Terminal, they can access:
- Pet relief area: Caribbean Airlines passengers traveling with pets can access two pet relief areas. One is located outside the terminal, next to the first floor of the arrival halls. The other pet care facility is located post-security on the Concourse B between Gates B31 and B33.
Caribbean Airlines from JFK Terminal 4 offers inclusive travel and helps passengers request the following services:
- Visual and hearing impaired assistance
- Cognitive and developmental assistance
- Oxygen assistance
- Personal oxygen operator
- Survive animal and emotional support animal assistance
- Meet and assist service
- Wheelchair assistance for ramp, steps, to/from aircraft, and cabin seat
If you want to request one of these services from the Caribbean Airlines Terminal, contact the airline and fill out the Service and Disability Assistance form, no later than 48 hours before departure.
Transportation from the Caribbean Terminal at JFK Airport
JFK offers diverse transportation options for Caribbean Airlines passengers:
- AirTrain JFK
- Taxis and Rideshares
- Shared-ride shuttles
- Free shuttles
- MTA Buses
- Rental Cars
Check out the detailed guide on JFK ground transportation options.
Map of Caribbean Airlines Terminal at John F. Kennedy International Airport (JFK)
Accessing the map given below helps reduce the transition time and makes your travel arrangements smooth, especially during peak travel season:
Caribbean Airlines passengers flying through John F. Kennedy International Airport expect timely and quality service for their upcoming travel. With efficient check-in processes, helpful staff, and a host of amenities, Terminal 4 serves as a reliable and convenient gateway between New York and the Caribbean.
Whether you’re flying for business or leisure, understanding what Terminal can offer helps you plan a smoother and memorable journey with Caribbean Airlines.
FAQs
Caribbean Airlines operates out of Terminal 4 at John F. Kennedy International Airport (JFK). Terminal 4 handles both arrivals and departures.
All Caribbean flights arrive at JFK Terminal 4. After landing, passengers proceed to immigration and baggage claim within the same terminal.
Caribbean Airlines departures are processed at Terminal 4 of JFK Airport.
For assistance at JFK, you can contact Caribbean Airlines U.S. Customer Service at 1-800-920-4225. The airline staff is also available at Terminal 4 to support the passengers’ travel needs.