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China Southern Airlines operates from Terminal 8 at John F. Kennedy International Airport (JFK) in New York. The China Southern Terminal at JFK offers 1 weekly flight from JFK to Guangzhou in China. In addition, the airlines also connect passengers from JFK to key destinations in Asia, including Beijing, Shanghai, and Hong Kong.
China Southern terminal, being a hub for international passengers, offers streamlined boarding and arrival operations. In this guide, we will highlight all the services and amenities offered at China Southern JFK Terminal, alongside the parking and transportation available there.
Overview of China Southern Airlines at John F. Kennedy International Airport (JFK)
Below is a summary of important information regarding China Southern Airlines’ operation at JFK:
| Category | Details |
|---|---|
| Airport | John F. Kennedy International Airport (JFK) |
| Airline | China Southern Airlines |
| IATA Code | CZ |
| ICAO Code | CSN |
| Departures | Terminal 8 |
| Arrivals | Terminal 8 |
| Contact Number | 86 400 869 5539 |
| Working Hours | 24/7 |
| Address | Terminal 8, JFK International Airport, Queens, NY 11430 |
| Official Website | www.csair.com |
| facebook.com/ChinaSouthernAirlines | |
| X (Twitter) | twitter.com/CSairGlobal |
| instagram.com/chinasouthernairlines |
Which Terminal is China Southern Airlines at John F. Kennedy International Airport (JFK)?
China Southern Airlines operates at JFK Terminal 8, which is used for both departure and arrival operations. Terminal 8 is a major international terminal equipped with modern amenities and services catering to long-haul travelers.
China Southern offers a dedicated check-in and boarding facility to the premium passengers at Level 4 of the Departure Area. After you clear security at Terminal 8, you can access a wide range of shopping, dining, and lounge options.
Besides, there are convenient ground transportation and parking options available, ensuring a smooth travel experience for China Southern passengers.
China Southern Airlines Departures from JFK
China Airlines flights depart from Terminal 8 at JFK. Passengers traveling to Asia must arrive at the airport 3-4 hours before departure to account for:
- Check-in: The China Southern Airlines check-in counter is located at Level 3. The check-in counter for China Southern opens 4 hours before departure. Passengers at the airport complete check-in up to 60 minutes before departure.
- Baggage: Baggage drop-off for China Southern passengers is available next to the check-in counter, which is adjacent to its check-in desk. Summit the baggage no later than 45 minutes before departure.
- Security: China Southern passengers must use the security checkpoint at Level 4 in the Departure Hall. Expect a security wait time at JFK Terminal 8 of 30 minutes.
- Boarding: Boarding for China Southern Airlines begins 45 minutes before and closes 20 minutes before scheduled departure.
China Southern Airlines Arrivals at JFK
China Southern flights land at Terminal 8. After passengers exit the airport, they have to follow the signage to immigration, baggage claim, and customs.
- Immigration: Passengers will proceed to Level 1, Arrival Hall, to clear the immigration process. The immigration desk also features Automated Passport Control (APC) kiosks for expedited clearance. Expect a wait time between 30 minutes to 90 minutes.
- Baggage claim: Baggage claim 4 is designated for the China Southern passengers, which is located near the International Baggage Claim area. For any lost items at the airport before security, contact the JFK baggage claim office.
- Customs: Following baggage claim, passengers proceed through customs located next to the USD baggage claim area. A customs officer may inspect your luggage and ask you to declare items that exceed the 800 USD duty-free exemption for U.S. residents. The custom process may take 15-30 minutes.
Check out our in-depth guide on airlines that operate at John F. Kennedy Airport (JFK).
Services and Amenities at China Southern Airlines’ Terminal at JFK
China Southern Airlines is at JFK’s Terminal 8, where passengers can access a full range of travel services. The terminal offers a dedicated check-in and boarding area at row 2, gates C6-C7 for boarding, and other essential amenities like free WiFi, currency exchange counters, ATMs, and family restrooms.
Passengers can experience global dining outlets like Shake Shack, Bento Sushi, and other international cafes. For shopaholics, there are plenty of high-end retail options to browse from duty-free stores to luxury boutiques and travel essential shops.
Premium passengers have access to airport lounges at Terminal 8, while general services like baggage wrapping services, baggage carts, and medical assistance are also available:
| 24/7 Travel assistance desks | Infant care & nursing rooms |
| Service animal & pet relief areas | Complimentary Wi‑Fi |
| Charging stations | Relax zones |
| Duty‑Free & retail shops | Currency exchange |
| ATMs | Baggage storage |
| Family restrooms | Assistance for Mandarin and Cantonese speakers |
| Business center services | Quiet areas |
| Premium dining | Pharmacy vending machines |
| First aid station |
Lounge Access for China Southern Airlines Passengers at JFK
China Southern Airlines passengers can access the American Airlines Admirals Club Lounge at Terminal 8. It is located near gate 42, after security at Level 3 of the Departure Hall. Free access is offered:
- First Class and Business Class passengers
- Elite FFP members
Read our detailed guide on the lounge available at JFK Airport.
Pet Travel & Special Assistance at China Southern Airlines’ Terminal at JFK
China Southern Airlines accommodates passengers with pets who can access before and after security. One pet facility is located near the curbside, before security at Level 3, Departure Area. This facility is ideal for departing passengers.
For China Southern passengers landing at JFK Terminal 8, they can use the pet relief centre near Gate 38, after security at the Departure Area.
China Southern Airlines offers the following services to passengers with disabilities or special needs, including:
- Wheelchair ramp, wheelchair steps, and wheelchair cabin
- Services for unescorted blind and deaf passengers
- Allows service animals for disabled passengers.
- Dedicated assistance to women with pregnancy.
- Facilitate the transportation of a portable oxygen concentrator (POC).
- Stretcher service available.
- Dedicated boarding and arrival assistance to unaccompanied minors and elderly passengers.
Ground Transportation from China Southern Airlines’ Terminal at JFK
China Southern Airlines, after exiting the Arrival Level, will find marked signs leading to AirTrain JFK. These budget-friendly public transportation options at JFK connect passengers to the NYC subway lines and the Long Island Rail Road.
Passengers traveling in groups can access yellow cabs and rideshares. Their pick-up zones are located outside Terminal 8.
In addition, there are airport shuttles, hotel shuttles, and a rental car center, which is accessible via AirTran. China Southern passengers can also arrange pre-booked limousines or multilingual chauffeur services. These are popular among international passengers arriving from China.
Parking Options for China Southern Airlines Passengers at JFK
Departing China Southern Airlines passengers when driving to JFK, follow the signs for parking in the Red Garage at Terminal 8. If you are driving to the airport, it is advised to pre-book the parking to reserve a space prior.
Premium parking is also available for passengers who prefer to park close to the JFK Terminal 8. For all other parking options at JFK, read our latest guide.
China Southern Airlines Customer Service and Support at JFK Airport
China Southern operates customer service desks in Terminal 8’s Departures Hall (Zone C). They have a customer service desk at Level 1 of the Arrival Hall. The service is available 24/7, where airlines assist passengers with last-minute travel services such as flight booking, changes, cancellations, baggage issues, support for connecting flights, and special assistance.
| Category | Details |
|---|---|
| Customer Support Desk | Departures Hall & Arrival Hall, Terminal 8 |
| Operating Hours | 24/7 |
| Phone Number | 1-718-751-8810 (U.S. Customer Support) |
| Global Support | 86-400-869-5539 |
Map of China Southern Airlines’ Terminal at John F. Kennedy International Airport (JFK)
China Southern JFK Terminal is located on the south side and is split into Concourse A and Concourse B. Level 4 has the check-in and departure hall, Level 3 has all the shipping and dining outlets, Level 2 has the boarding gate, while Level 1 serves the international arriving passengers with customs, immigration and baggage hall.
Check out the interactive China Southern Terminal map below to navigate the key locations mentioned above:
China Southern Airlines offers a passenger-friendly experience at JFK Terminal 8 thanks to the efficient check-in process, dedicated customer service desk, and convenient transportation options. Whether you’re departing to Guangzhou or arriving at JFK Airport, Terminal 8 facilities, including lounge, shopping, and dining, ensure a comfortable travel experience. By understanding the terminal layout and the services it offers, you can navigate Terminal 8 with ease and make the most of your travel experience with China Southern Airlines.
FAQs
China Southern Airlines operates from Terminal 8 at JFK for both arrivals and departures.
Yes, eligible passengers can access the American Airlines Admiral Lounge at Terminal 8. There is an independent lounge like Wingtips Lounge near Gate B39 at JFK Terminal 4 that China Southern Airlines passengers can access for a day pass.
Contact China Southern Airlines’ U.S. customer service at +1-718-751-8810 (available 24/7) or global support at +86-400-869-5539.
Passengers must arrive at least 3 hours before departure for hassle-free boarding with China Southern Airlines.