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Kenya Airways operates from Terminal 4 at John F Kennedy International Airport (JFK) for all arrivals and departures. The guide below lets you easily locate their check-in counters, customer service desks, lounges, and other services in this terminal.
From check-in to boarding to transit service, the comprehensive Kenya Airways terminal information below will help you ensure a stress-free beginning to your journey. Whether you’re flying out, arriving, or picking someone up, this complete guide ensures a smooth experience with Kenya Airways at John F. Kennedy International Airport (JFK).
Overview of Kenya Airways at John F. Kennedy International Airport (JFK)
Here we’ve curated a section covering some significant highlights like contact information, address, and more details of Kenya Airways at JFK Airport:
| Airport | John F. Kennedy International Airport (JFK) |
| Address | Queens, NY 11430, United States |
| Airline | Kenya Airways (UA) |
| IATA/ICAO Codes | KQ/KQA |
| Departures Terminal | Terminal 4 |
| Arrivals Terminal | Terminal 4 |
| Phone Number | +17182444444 |
| Website | https://www.kenya-airways.com/en-in/ |
| Email Address | [email protected] |
| @KenyaAirways | |
| https://www.instagram.com/officialkenyaairways | |
| Youtube | https://www.youtube.com/@officialKenyaAirways |
Which Terminal is Kenya Airways at John F. Kennedy International Airport (JFK)?
Kenya Airways exclusively utilizes Terminal 4 at JFK Airport for both arrivals and departures, offering a seamless check-in and boarding process. Here are some important locations at Terminal 4:
Kenya Airways Departure Terminal at JFK
- Departures Gate: Kenya Airways usually uses Concourse B’s gates B20–B39 at JFK’s Terminal 4.
- Check-In & Self-Service Kiosk: Kenya Airways check-in counters are located near Row 6 at the departures level, and the self-service kiosks are available next to these check-in counters at JFK’s Terminal 4. After check-in, passengers can easily locate baggage drop-off areas in the same row.
- Security Checkpoints: Pay attention to the signage as you approach security checks. During non-peak hours, average security wait times at JFK range from 15 to 30 minutes. Moreover, TSA PreCheck and Clear are available at JFK Terminal 4 for eligible travelers.
Arrivals Terminal of Kenya Airways
Kenya Airways flights arrive at Terminal 4 at JFK Airport. After arriving, passengers will go to the lower level for passport screening and immigration, then collect their checked bags from Carousels 1-4 before going through customs.
Discover our detailed guide featuring the full list of airlines operating at JFK Airport.
Services & Amenities at the Kenya Airways Terminal of JFK
JFK Airport’s Terminal 4 is more than just a place to fly. For tourists, it offers a variety of facilities and services. Numerous restaurants, shops, and other amenities make it feel almost like a mini-city within itself. Below is a list of available services & amenities at JFK Terminal 4:
| Airport Counter Check-in | Self-Service Check-In Kiosk |
| Immigration Services | Lost and Found Desk |
| Flight Ticket Booking and Cancellation | Airport Lounges |
| Internet Access Points | Web/Online Check-in |
| Meet and greet, Conference Facilities | Visa-related Information |
| Restaurants and Cafes | Money Exchange |
| Baggage Allowance | Disabled Facilities |
| Flight Information Desk | Family Restrooms |
| Pet Travel Service | Valet Parking |
| Special Assistance facilities | Airport Transfers |
| Duty-Free Allowance | Missed Baggage Services |
| Medical Services & Support | Accessibility and Nursing Rooms |
Lounges for Kenya Airways Passengers at JFK
Kenya Airways passengers can enjoy premium lounge experiences at Primeclass Lounge, located at Gate B29 in Terminal 4.
It offers Kenya Airways passengers a premium pre-flight experience and is accessible to Business Class passengers, SkyTeam Elite Plus members, and Priority Pass holders.
Check out our complete guide to Lounges available at JFK for passengers with detailed information.
Special Assistance at the Kenya Airways Terminal of JFK
Kenya Airways offers a comprehensive range of services to passengers who require medical support or special assistance on the ground or on board. Some of these are described below:
- Oxygen on board: Kenya Airways provides medical oxygen as prescribed, subject to the patient’s medical approval. A suitable medical escort will be necessary for those who need oxygen while on board.
- Stretcher and Mobility Assistance: Subject to medical authorization, Kenya Airways offers stretcher services to individuals with limited mobility. Clearance of a stretcher case requires at least 48 hours’ prior notification. However, you will need a suitable medical escort, and you can be asked to present a medical certificate.
- Animals on Board: Passengers who need assistance from trained and certified dogs can take advantage of Kenya Airways’ complimentary service. Animals other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not considered service animals.
- Unaccompanied Minors: To ease the procedure, Kenya Airways staff assist with an early check-in, ensuring that all necessary documentation is in order and the youngster is prepared for their travel.
- Wheelchair Assistance: Complimentary wheelchair assistance is available for disabled people at the Kenya Airways Terminal at JFK. Make your reservation at least 48 hours before departure, and you can bring your wheelchair or other assistive device without any cost.
Transportation Options at the Kenya Airways Terminal at JFK
There are several transport options at JFK Airport from the Kenya Airways Terminal:
- AirTrain
- Public Transportation
- Private Transfers
- Parking options
Explore our latest guide on all JFK Airport Transportation options.
Map of Kenya Airways Terminal at John F. Kennedy International Airport (JFK)
JFK Terminal 4 is easy to navigate with its well-marked layout. Below is a handy map to assist you in locating the service counters at the Kenya Airways Terminal at JFK:
Knowing the terminal and services of Kenya Airways at John F Kennedy Airport (JFK) Terminal 4 ensures a smooth and stress-free travel experience. An accessible airport layout, a specialized terminal, Transportation, a large selection of amenities, live flight status, and quick check-in procedures will make your trip unforgettable.
FAQs
Kenya Airways operates from Terminal 4 at JFK, offering convenient check-in and boarding for flights to Nairobi and other destinations, along with excellent amenities for passengers awaiting departure.
Yes, Kenya Airways departures and arrivals are both situated at JFK Terminal 4 to assist travelers. The departure location is Concourse B’s gates B20–B39 at JFK’s Terminal.
Yes, Primeclass Lounge is available at Terminal 4, which is accessible to eligible Kenya Airways passengers and offers premium services. The Primeclass lounge is open to Kenya Airways Business Class customers, SkyTeam Elite Plus members, and Gold cardholders.
Kenya Airways can be contacted at JFK via phone, email, or in person at their Terminal 4 office. The official contact number is (866) 536-9224.
Kenya Airways only operates international flights out of Terminal 4 at John F. Kennedy International Airport (JFK). The departures and arrivals are both located at JFK Terminal 4.