Philippine Airlines Terminal at John F. Kennedy International Airport (JFK)

Philippine Airlines (PAL) operates from Terminal 1 at John F Kennedy International Airport (JFK). The airline serves as the gateway to Southeast Asia and beyond. It caters to leisure and business travelers, offering a seamless travel experience from New York to Manila.

This guide offers an overview of PAL’s current operation at JFK Terminal 1, all the essential services offered by the airlines, and other important information.

Overview of the Philippine Airlines Terminal at John F. Kennedy International Airport (JFK)

Below is a quick reference table with essential details on the Philippines Airlines’ operation at JFK Terminal 1:

Airport	John F. Kennedy International Airport (JFK)
Airline	Philippine Airlines (PAL)
IATA Code	PR
ICAO Code	PAL
Departures	Terminal 1
Arrivals	Terminal 1
Contact Number	1-800-435-9725 (U.S. Customer Service)
Working Hours	Check-in counters open 4 hours before departure, close 1 hour before takeoff
Address	Terminal 1, Jamaica, NY 11430
Official Website	www.philippineairlines.com
Facebook	facebook.com/PhilippineAirlines
Twitter	twitter.com/flyPAL
Instagram	instagram.com/flypal

Which Terminal is Philippine Airlines at John F. Kennedy International Airport (JFK)?

Philippine Airlines uses JFK Terminal 1 for both arrivals and departures, serving as the primary hub for its direct flights to Manila (MNL).

PAL Airlines Departures Terminal at JFK

Philippine Airlines handles all departures from Terminal 1, with check-in counters located in the Departures Hall, Zone B.

• Check-in: Philippine Airlines check-in counter closes 4 hours before departure and closes 1 hour prior. Passengers can use the staffed counter or the self-service check-in kiosk at JFK Airport.
• Security screening: After check-in, passengers proceed to the security zone, which is located at the upper level of Terminal 1. TSA PreCheck is available, which helps passengers reduce the security wait time at JFK. After you pass security, indulge in the world of shopping and dining experience at Terminal 1.

Arrival of Philippine Airlines at JFK Terminal

All Philippine Airlines flights arrive at JFK Terminal 1, where passengers disembark and proceed to the U.S. Customs and Border Protection (CBP).

• Immigration: Follow the signs to the CBP area for passport control. Global Entry kiosk is available for pre-approved travelers to expedite the clearance.
• Baggage claim: Located on the lower level between Carousels 1-3, you will see the signage for the Baggage Claim area. Look for the information screens that will display the baggage carousel number for your arrival flight. For damaged or delayed baggage, visit the PAL baggage service desk near the claim area.

Check out all the airlines that serve JFK Airport.

Services and Amenities at the PAL Terminal at JFK Airport

Terminal 1 offers a range of services for a convenient travel experience. From check-in to baggage handling and boarding, passengers can take advantage of the amenities and ensure a smooth transition. The check-in counter for PAL opens 4 hours before departure.

The key services and amenities include:

Dedicated check-in counters for Economy and Business Class passengers	Baggage drop-off and claim
Oversized and special baggage handling	Lost & found assistance for checked baggage
Priority boarding for passengers with disabilities	Flight inquiries
Handle Ticketing issues	Rebooking and reservation support
Wheelchair Assistance	Support for unaccompanied minors
Assistance for pregnant passengers, elderly travelers, and those with medical needs	Ticket rebooking, refunds, and reservation inquiries
Mabuhay Lounge Access (Business Class)	Assistance for Mabuhay Miles Elite members
Passport and visa verification	Real-time updates on flight schedules
Self-Service Kiosks	Priority baggage handling for Business Class
Assistance for delayed/damaged/lost baggage	Excess Baggage Support
24/7 Customer Service Desk	Missed flight assistance
Support during delays or cancellations	Assistance with hotel, meals, and transport

Lounge Access for Philippine Airlines Passengers at JFK

Philippine Airlines does not operate a dedicated lounge at JFK but provides access to partner lounges in Terminal 1 for eligible passengers.

Business Class passengers and Mabuhay Miles Elite members can access for free:

• Air France lounge
• Lufthansa lounge
• Oneworld partner lounge

To know what other lounges are available at other terminals of JFK Airport, refer to our updated guide.

Philippine Airlines Pet Travel & Special Assistance at JFK Airport

PAL allows service dogs in the cabin, and is subject to fees and other restrictions. You can access:

• Pet relief area: The animal care facility is located before security in the arrival zone, specifically on the east side. Look for the signage indicating the pet relief area.

For passengers with disabilities and those who need escort assistance, Philippine Airlines at JFK airport offers the following services:

• Mobility assistance: Wheelchair access is available for disabled passengers and elderly passengers from the curbside to the boarding gate. It can be requested at the Philippines Airlines JFK Terminal on a first-come, first-served basis.
• Sunflower Lanyard program: Dedicated assistance would be offered to the passengers with autism or hearing loss. They will be assisted by the PAL executive with check-in, baggage drop, and boarding. The assistance will be offered to the arriving passengers as well.
• Assistance to Pregnant Women: PAL offers priority check-in, boarding, and free seat selection for pregnant passengers.

Ground Transportation from the Philippine Airlines Terminal at JFK Airport

Upon arriving at Terminal 1, passengers can access various transportation options:

• AirTrain JFK
• Taxis and ridesharing
• MTA Bus
• Car Rentals
• Shuttle services

Read our comprehensive guide on all JFK transportation options that passengers can use. 

Map for the Philippine Airlines Terminal at John F. Kennedy International Airport (JFK)

Travelling through a major international hub like the Philippine Airlines Terminal at JFK Airport can be a bit stressful, especially for first-time flyers. An interactive JFK terminal map helps passengers understand the layout of Terminal 1. The interactive map below will help you navigate every step of the journey with ease:

Philippine Airlines at Terminal 1 in John F. Kennedy International Airport (JFK) offers a range of services and amenities for its passengers to ensure a welcoming travel experience. The airline has access to self-service check-in & baggage handling, priority boarding, and assistance related to ticketing, thus ensuring convenience at every step.

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