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TAP Air Portugal operates out of Terminal 1 at John F. Kennedy International Airport (JFK). The TAP Air Portugal JFK terminal operates one daily nonstop flight from JFK to Lisbon. Besides, the airline offers flights to or from transatlantic travelers heading to Europe, Africa, and the Middle East.
This article offers a detailed overview of TAP Air Portugal’s operation at JFK Airport, including the departure, arrival, amenities, and other essential information.
Overview of TAP Air Portugal at John F. Kennedy International Airport (JFK)
Below is a quick summary of key information and contacts for TAP Air Portugal at JFK Airport:
| Category | Details |
|---|---|
| Airport | John F. Kennedy International Airport (JFK) |
| Airline | TAP Air Portugal |
| IATA Code | TP |
| ICAO Code | TAP |
| Departures | Terminal 1 |
| Arrivals | Terminal 1 |
| Contact Number | 1-800-221-7370 (U.S. Customer Service) or (+351) 211-234-400 (Global) |
| Working Hours | 24/7 |
| Address | Terminal 1, John F. Kennedy International Airport, Queens, NY 11430 |
| Official Website | www.flytap.com |
| facebook.com/TAPAirPortugal | |
| X (Twitter) | twitter.com/tapairportugal |
| instagram.com/tapairportugal |
Which Terminal is TAP Air Portugal at John F. Kennedy International Airport (JFK)?
TAP Air Portugal operates from Terminal 1 at JFK Airport for both arrivals and departures. Terminal 1 is a modern facility that is designed to cater to international passengers.
The terminal features multilingual signage and assistance, and an efficient check-in process that elevates the passengers’ traveling experience. In addition, the terminal has diverse shopping and dining outlets for international passengers.
TAP Air Portugal Departures from JFK
TAP Air Portugal departs from Terminal 1 at JFK Airport. To ensure hassle-free boarding, passengers must arrive at the airport 3 hours before departure.
- Check-in: The TAP Portugal check-in counter is located at Level 3, Departure Area. The check-in counter opens 3.5 hours before departure. If you check in at the airport, you must complete 60 minutes before departure.
- Baggage: The TAP Air Portugal baggage drop counter is located adjacent to the check-in counter. The airline accepts bags no later than 45 minutes before departure.
- Security: The security screening is located at Level 3. Eligible passengers can use CLEAR lanes. TAP Air Portugal passengers must complete the security check 45 minutes before departure. The security wait times at JFK are nearly 25-60 minutes.
- Boarding: The boarding for the TAP Air flight at Terminal 1 begins 60 minutes before departure. The boarding gate closes 25 minutes before.
TAP Air Portugal Arrivals at JFK
All TAP Air Portugal flights arrive at Terminal 1 of JFK Airport. Upon landing, passengers will proceed through immigration, customs, and baggage claim.
- Passport control: After disembarking, follow signs to the U.S. Customs and Border Protection (CBP), which is at Level 1 of the JFK Airport. The waiting time is nearly 15 to 60 minutes, depending on the volume of passengers.
- Baggage claim: The baggage claim for JFK Terminal 1 is located at the lower level. Find out the designated carousel for TAP Air Portugal flights which are marked on the information screens.
- Customs: After you receive the baggage, passengers proceed to the customs area, where CBP officers inspect bags. Use the Green lane if you have items worth 10,000 USD to declare, else use the Red lane if you have no items to declare.
Read our detailed guide on airlines operating from JFK Airport.
Services and Amenities at TAP Air Portugal’s Terminal at JFK
TAP Air Portugal passengers using JFK Terminal 1 are designed to make the travel experience smooth and comfortable. Here is the overview of all services and amenities you can expect:
| Range of restaurants, cafés, and snack bars | Coffee shops and bakeries |
| Duty-free shopping | Designer boutiques and souvenir shops |
| Free high-speed Wi-Fi | Charging stations and power outlets |
| Information desks | Currency exchange counters |
| ATMs and banking services | Postal services |
| Nursing suites for mothers | Restrooms |
Lounge Access for TAP Air Portugal Passengers at JFK
TAP Air Portugal does not have a dedicated or in-house lounge at JFK. Passengers at JFK can access the Lufthansa Airlines lounge due to its codeshare agreement. These passengers are offered free access:
- Business Class passengers
- Navigator / TAP Miles&Go Gold
- TAP Miles&Go Silver
- Star Alliance Gold members.
Read our comprehensive guide on the lounge available at JFK Airport.
Pet Travel & Special Assistance at TAP Air Portugal’s Terminal at JFK
TAP Air Portugal passengers accompanying their pets can access the pet relief area outside security. Near the Arrivals area on the lower level.
In addition, passengers seeking special assistance at TAP Air Portugal Terminal would be offered the following services, provided passengers must request these services 48 hours before departure:
- Wheelchair access at the JFK airport, on board, and at the transfer/destination airport.
- Support during check-in and boarding for visually impaired passengers.
- Support desk dedicated to deaf passengers or passengers with hearing needs.
- Priority boarding for families traveling with infants and children
- Special baggage allowances for passengers with mobility aids
- Sunflower lanyard program for passengers with hidden disabilities
- Assistance for unaccompanied minors
Ground Transportation from TAP Air Portugal’s Terminal at JFK
TAP Air Portugal passengers exiting the airport can use Aur Tran JFK, whose stations are located at Level 1 and Level 4. For taxi and rideshare, once you step outside the Arrival Halls, follow the yellow markings indicating their location. The Parking Lot 7 is designated for Uber and Lyft pick-up.
Check out the JFK transportation guide in detail.
Parking Options for TAP Air Portugal Passengers at JFK
TAP Air Portugal passengers driving to Terminal 1 must note that the Terminal 1 parking is closed due to the underground construction of New Terminal One.
To access the parking at JFK, use the Red Garage at Terminal 8. Passengers coming to JFK Airport take the JFK Expressway and follow the signage for JFK Terminal 8 parking.
After you park at Terminal 8, use the free AirTran to reach Terminal 1.
TAP Air Portugal Customer Service and Support at JFK
TAP Air Portugal’s customer service desk is located on Level 3, near the check-in counter, and operates 24/7. The airline staff assists passengers with flight bookings, changes, cancellations, baggage issues, special assistance, and general inquiries.
| Category | Details |
|---|---|
| Customer Service Desk | Departures Level, Terminal 1 |
| Operating Hours | 24/7 |
| Phone Number | 1-800-221-7370 (U.S. Customer Service) |
Map of TAP Air Portugal’s Terminal at JFK Airport
Terminal 1 at JFK features a single concourse with 14 gates. To help passengers explore the TAP Air Portugal JFK Terminal smoothly, use the interactive terminal map below. It allows passengers to find their way to the check-in counter, passport control, immigration, baggage claim, as well as shopping and dining options.
TAP Air Portugal’s operations at Terminal 1 of JFK Airport offer a seamless and comfortable travel experience. The TAP Air Portugal Terminal features modern amenities, and a streamlined check-in and boarding process ensures comfort and convenience at every step. Whether you’re arriving in New York or departing to Portugal, Terminal 1 has every essential service and amenity, offering a world-class experience. Besides, it also offers organized baggage handling and multilingual customer support alongside a variety of shopping and dining options.
FAQs
TAP Air Portugal operates from Terminal 1 at JFK Airport.
All TAP Air Portugal departures are managed from Terminal 1.
TAP Air Portugal flights arrive at Terminal 1. Passengers proceed to the arrivals level (Level 1) for passport control, customs, and baggage claim.
You can reach TAP Air Portugal’s U.S. customer service at +1-800-221-7370 or the global contact number at (+351) 211-234-400.
Business Class passengers and TAP Miles&Go Gold/Silver members can access the Lufthansa Lounge in Terminal 1, located post-security on the concourse level.