Viva Aerobus Terminal at John F. Kennedy International Airport (JFK)

Viva Aerobus operates out of Terminal 1 at John F Kennedy International Airport (JFK). The Viva Aerobus JFK Terminal handles the arrivals and departures, which caters to essential services like check-in, baggage support, and boarding. Terminal 1 also offers passengers a range of amenities for a comfortable travel experience.

Check out all the latest services and amenities available at Viva Aerobus JFK Terminal, and how passengers can benefit from them to enhance the overall travel experience.

Overview of Viva Aerobus Terminal at John F. Kennedy International Airport (JFK)

Below is the table summarising the essential information and contact details about the Viva Aerobus at JFK Terminal 1:

Airport	John F. Kennedy International Airport (JFK)
Airline	Viva Aerobus
IATA Code	VB
ICAO Code	VIV
Departures	Terminal 1
Arrivals	Terminal 1
Contact Number	52 81 82 150 150 (International Customer Service)
Working Hours	Check-in opens 3 hours before departure
Address	Terminal 1, JFK International Airport, NY 11430
Official Website	www.vivaaerobus.com
Facebook	facebook.com/VivaAerobus
Twitter	twitter.com/VivaAerobus
Instagram	instagram.com/vivaaerobus

Which Terminal is Viva Aerobus at John F. Kennedy International Airport (JFK)?

Viva Aerobus operates from JFK Terminal 1, which handles both departures and arrivals. The terminal serves as a primary hub and offers direct connectivity to Mexico.

Viva Aerobus Departures Terminal at JFK

Viva Aerobus handles all departures from Terminal 1. The check-in counter is located in the upper level of Departure Hall at Zone C. Before boarding the flights, the Viva Aerobus passengers have to go through the following process:

• Check-in: The Viva Aerobus check-in counter opens 3 hours before departure. The airline offers self-service kiosks that facilitate quick check-in. The staffed check-in counter is available for passengers with special requests.
• Baggage drop: The baggage drop facility is located next to the check-in counter at Zone C. One personal item within 10 kg of weight is included with the flight ticket. The checked baggage allowance starts with 30 USD per bag if purchased at the airport. To know about the excess and sports baggage allowance, refer to the Viva Aerobus baggage policy.
• Security screening: For a security check, passengers have to proceed to Level 3 of Terminal 1. It opens between 4:00 AM–11:00 PM. After you complete the screening, arrive at the boarding gate no later than 45 minutes before departure. To get the details, TSA PreCheck and screening time, visit the security wait times at JFK.

Viva Aerobus Arrival Terminal at JFK

Viva Aerobus flights arrive at Terminal 1, where passengers will exit the aircraft and go through:

• Immigration: Follow the signage to U.S. Customs and Border Protection (CBP), which is located on the Arrival Level. Expect a clearance time between 20-45 minutes.
• Baggage claim: After immigration, head to the Arrival Level at Carousels 1–4, which is the designated carousel for Viva Aerobus. After you receive the baggage, follow the signs to the ground transportation.

Services and Amenities at Viva Aerobus Terminal in JFK Airport

Whether you want to request a seat selection, add extra baggage, or seek assistance related to last-minute flight changes and cancellations, the Viva Aerobus representative will be available 24/7 at JFK Terminal 1.

The airline also offers all assistance related to existing reservations, such as adding baggage, complete check-in, pet travel assistance, unaccompanied minor travel, and more.

Passengers flying with Viva Aerobus also have access to facilities such as a nursing room, wheelchair assistance, and ATMs, catering to the diverse needs of the passengers.

Check out the list of all services and amenities at Viva Aerobus Terminal at JFK Airport:

Customs & Border Processing	Support for Kids Traveling Alone
Global Dining Choices	Assistance with Seat Preference
Duty-Free Shops for International Travelers	Flight Status & Booking Adjustments
Shuttle, Taxi & Limo Options	Help for Expectant Mothers
Rideshare Pickup Zones (Uber, Lyft)	Travel Support for Seniors
Convenient Access to AirTrain JFK	Pre-Booked Mobility & Wheelchair Assistance
Pet Relief Stations Available	Short-Term Baggage Storage via SmartCarte
Restrooms for Families & All Genders	Extra Luggage Add-Ons Available
On-Site ATMs Throughout Terminal 1	Oversized & Special Baggage Handling
Foreign Currency Exchange	Multilingual Staff at Service Desks
Group Travel Booking Help	Charging Outlets Near Boarding Areas
Traditional & Self-Service Check-In Options	Complimentary Terminal-Wide Wi-Fi
Last-Minute Flight Changes & Cancellations	Seat Upgrade Options
Add an Infant to the Reservation	Pet Travel Support

Lounge Access for Viva Aerobus Passengers at JFK

Viva Aerobus does not operate a dedicated lounge at JFK. Passengers can access various partnered or independent lounges to relax and unwind while they wait for their departure.

Check ou detailed guide on all lounges available at JFK Airport.

Pet Travel & Special Assistance of Viva Aerobus Terminal at JFK Airport

Viva Aerobus allows small dogs and cats to travel in the cabin, and is subject to a fee and travel restrictions. Viva Aerobus Terminal has a pet relief area outside the arrival area before security.

The airline also offers mobility assistance to disabled passengers as well as other special services from JFK Terminal 1:

• Wheelchair services and mobility assistance
• Check-in, baggage, and boarding assistance for pregnant women
• Transport and use a portable oxygen concentrator (POC)
• Emotional support animal
• Dedicated assistance for special medical conditions

For all the services mentioned above, passengers must request these services with Viva Aerobus up to 48 hours before departure. You can request these services at the time of booking a flight.

Ground Transportation from the Viva Aerobus Terminal at JFK Airport

Viva Aerobus Terminal offers AirTrain, taxis, ride-share, MTA buses, car rental, hotel shuttle, and private transfers to JFK Airport.

To know about these transportation options at JFK in detail, refer to our latest guide.

Map of Viva Aerobus Terminal at John F. Kennedy International Airport (JFK)

Navigating a busy airport like JFK is made easy with an interactive terminal map, especially if you’re a first-time traveller flying from Viva Aerobus JFK Terminal.

The map overview given below assists passengers in locating the key service counters like check-in, baggage drop counter, boarding hall, as well as shopping & dining outlets.

Flying with Viva Aerobus from John F. Kennedy Airport (JFK) Terminal 1 would be affordable and is backed by an array of passenger services and airport amenities. Whether you are an arriving or departing passenger, the terminal offers everything from check-in assistance and baggage services to dining, shopping, and last-minute ticketing support. Terminal 1 also features 24/7 customer assistance through the Viva Aerobus-trained staff who ensure that your journey to/from Terminal 1 is smooth, convenient, and hassle-free.

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