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Aeromexico passengers complete the check-in and boarding at Terminal 3 of Los Angeles International Airport (LAX) while the flight departs and arrives at Terminal B. However, Terminal 3, often referred to as Aeromexico Terminal, serves as the primary hub for the Mexico-based carrier.
This guide provides essential information on the Aeromexico terminal at LAX, including check-in procedures, baggage services, and more.
Overview of Aeromexico Terminal at Los Angeles International Airport (LAX)
Below is a concise overview of all essential information and contact details about Aeromexico Terminal LAX:
| Airline | Aeromexico |
| Airline Code (IATA) | AM |
| Aeromexico LAX Terminal Phone Number | +1 800-237-6639 |
| Primary Check-In Terminal | Terminal 3 |
| Departures Terminal | TBIT |
| Arrivals Terminal | TBIT |
| Airport Name | Los Angeles International Airport (LAX) |
| IATA Code | LAX |
| Airport Phone Number | +1 855-463-5252 |
| Website | www.aeromexico.com |
What Terminal is Aeromexico at Los Angeles International Airport (LAX)?
Aeromexico uses Terminal 3 at LAX for check-in, baggage drop, and ticketing. It arranges Airside shuttles to the Tom Bradley International Terminal for departure. In addition, Aeromexico flights arrive at TBIT.
However, Terminal 3 remains a primary hub for Aeromexico. Other airlines that operate from Terminal 3 include Delta Air Lines and WestJet.
Read our in-depth guide, which tells you exactly where your airline operates at LAX Airport.
Aeromexico Departures from LAX Terminal
The departure process for Aeromexico passengers is designed for a seamless transition. Terminal used by the Aeromexico passengers for check-in, baggage drop, and special service requests. Here’s what you need to know:
- Check-In Options: Departing passengers need to complete the check-in at Terminal 3 through a self-service kiosk or Aeromexico’s staff assistance. Alternatively, the online check-in window for passengers flying from LAX Terminal 3 starts 48 hours before departure.
- Baggage drop: After check-in, passengers will drop their baggage at LAX Terminal 3. The airline allows one carry-on and one personal item with the ticket price. To understand the baggage limit and allowance, refer to the Aeromexico baggage policy.
- Shuttle to TBIT: Post check-in, passengers will board the free shuttle bus from Terminal 3 to TBIT for security screening and boarding. The Shuttles operate every 10 minutes and can be accessed outside Terminal 3 on the lower level.
- Boarding process: Passengers must arrive at the boarding gate located at TBIT 45-60 minutes before departure.
Aeromexico Arrivals at LAX Terminal
Aeromexico flights arrive at Terminal B. International passengers must go through customs and immigration before receiving their checked luggage. Here’s what to expect:
- Customs and Immigration: International passengers arriving at TBIT need to clear customs at the U.S. Customs and Border Protection (CBP) office. Passengers must keep their visas, passports, and travel documents ready. The process takes nearly 25-45 minutes, depending on the passenger volume and peak travel season.
- Baggage Claim: The baggage claim for Aeromexico passengers is located on Level 1 of TBIT. Look for your designated baggage carousel, which is displayed on the overhead monitors, based on the flight number.
- Lost and Found: For lost, delayed, or damaged baggage, visit the Aeromexico LAX Lost and Found office located in the TBIT’s arrival area. International passengers must report the baggage issue within 21 days of the scheduled arrival.
Lounges at Terminal 3 for Aeromexico Passengers
Aeromexico passengers do not have a dedicated lounge at the LAX Airport. However, the Business Class passengers from Aeromexico can access the Delta Sky Club and Delta One Lounge.
Get all the info on where to relax at LAX Airport while you wait for your flight.
Services and Amenities Provided By Aeromexico at LAX Airport
Aeromexico passengers travelling through Terminal 3 at LAX airport have access to a wide range of amenities. These services are designed to enhance the passenger travel experience.
Whether you need to stay connected with free WiFi, navigate currency exchange counters, or simply want to relax before your flight, Terminal 3 enhances passengers’ travel experience. Here is the list of services and amenities at Terminal 3:
| Complimentary Wi-Fi | Water Fountains |
| Departure Information Screens | Water Vending Machines |
| Flight Information Display Screens (FIDS) | Restrooms (Men) |
| Information Counters | Restrooms (Women) |
| Car Rental Information | Restrooms (All Gender) |
| Baggage Services | Family Restroom |
| ATMs | Nursing Room |
| Currency Exchange (ICE) | Service Animal/Pet Relief Area |
| Ticketing Counters | Pay Phones |
| Automated Vending Machines | Defibrillators (AEDs) |
| Automated Retail | Luggage Carts (Smart Cart) |
| Water Dispensers | Art Installations |
Getting To and From the Aeromexico Terminal at LAX
Here are the main transportation options available to/from LAX Terminal 3:
- LAX Shuttle Services (Free)
- Taxis
- Ride Apps (Uber, Lyft, Opoli)
- Public Transit via Metro C Line Shuttle, Big Blue Bus, Culver City Bus, LADOT, and Torrance Transit
- Car Rentals
- Hotel Shuttles
From Metro C line to rental cars, find the best way to get to and from the airport with the LAX Airport Transportation guide.
Assistance for Disabled Passengers at LAX Airport
Passengers with disabilities, including those with visual, hearing, and cognitive impairments, would be offered special assistance by Aeromexico, as well as by the airport authority at Terminal 3. These services include:
- Wheelchair Assistance: Provided by Aeromexico, and passengers must request it at the time of booking or 48 hours before departure.
- TSA Cares Program: Passengers who need extra care at security.
- Accessible Parking
- Accessible Restrooms & Facilities
- Curbside Assistance
- Service Animal Relief Areas
- LAX ADA Office / Contact
Map of Aeromexico Terminal at Los Angeles International Airport (LAX)
Navigating the Aeromexico Terminal LAX is easy with the interactive map given below. With this map, passengers can easily navigate the check-in counters and baggage drop, and security checkpoint:
The Aeromexico Terminal LAX offers a comfortable experience for travelers. With check-in, baggage drop at Terminal 3, and departure and arrivals at TBIT, passengers benefit from the streamlined process. You can also use the Aeromexico LAX terminal phone number (+1 800-237-6639) for assistance with flights, baggage, or other travel-related inquiries. To enjoy the hassle-free transition at Los Angeles Airport Terminal 3, arrive 3 hours before your scheduled departure.
FAQs
Aeromexico check-in and ticketing take place at Terminal 3, while departures and arrivals are processed at the Tom Bradley International Terminal (TBIT).
The Aeromexico Terminal LAX is located at 1 World Way, Los Angeles, CA 90045.
For Aeromexico departures at LAX, check-in and baggage drop occur at Terminal 3. Afterward, security screening and boarding take place at the Tom Bradley International Terminal (TBIT).
All Aeromexico arrivals are handled at the Tom Bradley International Terminal (TBIT).
You can contact Aeromexico at LAX by calling +1 800-237-6639 for flight, baggage, or general assistance.
After checking in at Terminal 3, you can reach TBIT by taking the free LAX shuttle bus from the lower level. Shuttles run every 10 minutes.
Visit the baggage service desk in the TBIT arrivals area or call +1 800-237-6639 to report lost luggage.
No, Aeromexico does not operate a dedicated lounge at LAX.