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Vietnam Airlines operates its flights to and from Tom Bradley International Terminal (TBIT), also known as Terminal B at Los Angeles International Airport (LAX). The Vietnam Airlines Terminal at LAX is equipped to handle the daily flights to Hanoi (HAN) and Ho Chi Minh City (SGN). The airline, operating from its LAX terminal, also offers flights to key destinations in Asia and the Asia-Pacific region.
This comprehensive guide explores Vietnam Airlines’ flight operations at TBIT, including the departure and arrival process, terminal services, amenities, transportation options, and more.
Overview of Vietnam Airlines Terminal at Los Angeles International Airport (LAX)
Below is the table outlining the key details about Vietnam Airlines at LAX:
| Category | Details |
|---|---|
| Airport | Los Angeles International Airport (LAX) |
| Airline | Vietnam Airlines |
| IATA Code | VN |
| ICAO Code | HVN |
| Departures | Tom Bradley International Terminal (TBIT) |
| Arrivals | Tom Bradley International Terminal (TBIT) |
| Contact Number | 1-800-447-3751 (U.S. Customer Support) |
| Global Support | 4-24-3832-320 |
| Address | 1 World Way, Los Angeles, CA 90045, United States |
| Official Website | www.vietnamairlines.com |
| facebook.com/VietnamAirlines | |
| X (Twitter) | twitter.com/VietnamAirlines |
| instagram.com/vietnamairlines |
Which Terminal is Vietnam Airlines at Los Angeles International Airport (LAX)?
Vietnam Airlines handles its departures and arrivals from the Tom Bradley International Terminal (TBIT) at LAX. The Vietnam Airlines Terminal is situated on the west side and features a U-shaped layout, serving as the primary hub for Vietnam Airlines and other international carriers.
The terminal underwent a $1.9 billion revamp in 2021, which included the addition of the West Gate. Passengers flying with Vietnam Airlines at LAX Terminal benefit from the dedicated check-in counter, streamlined immigration and customs procedure, and access to premium loungers, shipping and dining outlets.
Vietnam Airlines Departures from LAX
Vietnam Airlines handles its departure operations from Terminal B. The Vietnam Airlines flight from LAX departs in the morning, having a stopover in Tokyo, Haneda, to align with the evening arrival in Vietnam, accommodating a 19-hour flight duration including a 2.5-hour connection in Haneda.
The key procedure at Terminal B for departing passengers includes:
- Check-in: Vietnam Airlines’ check-in counters are located on Level 3 of TBIT’s Departures Hall. Check-in for the flight starts 4 hours prior and closes 60 minutes before takeoff.
- Baggage drop: The baggage drop counter is located adjacent to the check-in counter at Level 3. Passengers must submit their baggage at least 45 minutes before departure.
- Security screening: Security checkpoints are located on Level 4 of TBIT. Expect a security wait time at LAX of 20-30 minutes during the off-season, and nearly 45-90 minutes peak travel season.
- Boarding: The boarding for the Vietnam Airlines flight starts 45 minutes before departure. Vietnam Airlines flights depart from gates 130–159 in the North Concourse.
Vietnam Airlines Arrivals at LAX
Vietnam Airlines flight arrives at LAX Terminal B. Upon landing, passengers are guided through immigration, Baggage claim, and customs.
- Immigration: Upon arrival, passengers will exit the plane and follow signage to the Immigration Hall on Level 1 of Terminal B. Immigration processing takes 15 minutes to 1 hour, depending on the inbound flight volume.
- Baggage claim: After clearing immigration, passengers proceed to the baggage claim area, which is next to the immigration counter at Level 1. The baggage claim at LAX also assists passengers with lost or damaged baggage.
Read our detailed guide on all airlines that operate at Los Angeles Airport.
Services and Amenities at Vietnam Airlines’ Terminal at LAX
Vietnam Airlines passengers at LAX Terminal B feature diverse dining options, including quick services from Dunkin’ and California Pizza Kitchen, to plenty of fine dining options. When it comes to shopping, passengers at Terminal B can explore a variety of retail outlets from duty-free shops to high-end boutiques and 24/7 convenience stores.
After security, free WiFi is accessible throughout the Vietnam Airlines Terminal, allowing passengers to stay connected. In addition, the charging stations and workstations are available for those who are looking to stay productive.
Other amenities that Vietnam Airlines passengers can access include:
| Information counters | Currency exchange |
| ATMs | Accessible restrooms & elevators |
| Duty-Free shopping | Dining options |
| Retail shops | Free Wi-Fi |
| Seating lounges | Power outlets |
| Nursing rooms | Restrooms with baby-changing stations |
| Art installations | Medical services |
| Dedicated tour and hotel desks |
Lounges for Vietnam Airlines Passengers at LAX
Vietnam Airlines does not operate its lounge at LAX. However, eligible passengers can access the KAL lounge operated by Korean Air. Both airlines, Korean Air and Vietnam Airlines, have a codeshare agreement with the SkyTeam alliance.
KAL lounge is located at the Airside, after security at TBIT. Eligible passengers who can access the KAL lounge for free include:
- Passengers with Business Class tickets
- Lotusmiles Gold members
- Lotusmiles Million Miler/Platinum Class member
- Elite Plus member of a SkyTeam partner
Check out all the lounge options available at Los Angeles Airport.
Pet Travel & Special Assistance at Vietnam Airlines’ Terminal at LAX
Vietnam Airlines passengers traveling with pets can access the pet relief areas before and after security. Departing passengers can access the pet relief center near the Great Hall, after security, at Level 4. For passengers who landed at the Vietnam Airlines Terminal, they can access the animal relief area near West Gates, near gate 205.
Vietnam Airlines from LAX offers the following special services to passengers with disabilities and other special needs:
- Support for passengers traveling with pets.
- Request special meals
- Priority check-in and other assistance for families traveling with infants and children.
- Dedicated service to unaccompanied minors, pregnant women, and elderly passengers.
- Free seat selection for disabled passengers.
- Oxygen and special services are required for passengers with medical conditions.
Transportation from the Vietnam Airlines Terminal at LAX
Arriving Vietnam passengers have many transportation options from LAX, which are convenient and well-connected. You can access the services of the LA Metro Bus and Santa Monica Big Blue Bus from the designated Bus Centre, which is accessible via free shuttle. Another public transit option, which can be budget-friendly, is Metro C Lin, which is accessible via free shuttle to Aviation Station.
For rideshares like Lyft, Opoli, Uber, Wingz, take the free “LAXit” shuttle to LAX. Wait at the green sign, inner lane for pickup. Taxis are available from Parking Structure 3, first floor.
Vietnam Airlines passengers looking for luxury travel can access prebooked limousines whose pickup point is located at the (white) curb, outer lane.
Parking Options for Vietnam Airlines Passengers at LAX
Vietnam Airlines passengers departing from the TBIT can access Parking Structure P4, which is the most convenient parking option at LAX. It is located across from the TBIT and offers quick access via a pedestrian bridge. Electric vehicle charging stations are available at P4.
If you’re looking for budget-friendly parking, go to Lot E, which is connected to the terminal via a free shuttle that runs every 7-10 minutes. Accessible facilities are available at all parking structures. Read more on the detailed LAX parking guide.
Vietnam Airlines Customer Service and Support at LAX
The Vietnam Airlines customer service desk is located at the Departure Hall of Terminal B. Passengers who are not at the airport and want to seek assistance from a Vietnam Airlines customer service executive can contact them at the following number:
| Category | Details |
|---|---|
| Customer Support Counter | Departures Level, Tom Bradley International Terminal (TBIT) |
| Operating Hours | 24/7 |
| Contact Number | 1-866-435-9526 (U.S. Customer Support) |
Map of Vietnam Airlines’ Terminal at Los Angeles International Airport (LAX)
Passengers who want to make their way to check-in, the boarding gate, the arrival hall, baggage claim, and other key locations can access the interactive Vietnam Airlines Terminal map given below:
Vietnam Airlines at LAX Terminal B offers a smooth and passenger-friendly experience and is supported by modern amenities, a 24/7 customer support desk, and convenient transportation options. Whether you’re traveling to Hanoi, Ho Chi Minh City, or arriving at Los Angeles Airport, the Vietnam Airlines Terminal has a host of amenities from shopping to dining and luxury lounges, ensuring a seamless travel experience. By knowing about the terminal’s layout and services, you can navigate LAX with ease and make the most of your travel with Vietnam Airlines with comfort.
FAQs
Vietnam Airlines operates from Terminal B and serves as a primary hub of Los Angeles International Airport.
Yes, Business Class passengers and Lotusmiles Platinum/Gold members can access the KAL Lounge at Terminal B.
Contact the U.S. customer service at +1-800-447-3751, which is available 24/7. Passengers with this number can contact the Vietnam Airlines representative at the LAX Terminal B.
Arrive 3–4 hours before departure to complete check-in, baggage drop, and security procedures.